Supervisor, Service Desk
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About The Position
We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally, including over 100 of the Fortune 500. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is #1 in our $25B industry. We are seeking an experienced and dynamic Service Desk Supervisor with a proven track record in leading and managing a service desk team. The successful candidate will be responsible for overseeing the daily incident management, classification, prioritization and customer experience. The Service Desk Supervisor will play a crucial role in driving response consistency, effective communication, and Service Level Agreement compliance. This role will work closely with other leaders, within the IT space as well as cross-functionally, to assess technical challenges, the incident management process, and engagement satisfaction of HALO's user-base. This role is a technical hands-on role with supervisor responsibilities. This role is a hybrid role, with on-site responsibilities, and requires some travel between the following areas: Sterling, IL and Oakbrook, IL.
