Supervisor, Service Depot Aesthetic Medical Device (Bothell,WA)

Bausch Health Companies Inc.•Bothell, WA

64d•$63,000 - $87,000

About The Position

Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference. Be a part of a culture that doesn't just wait for change but actively creates it-where your skills and values drive our collective progress and impact. The Supervisor, Factory Service Depot oversees the drives strategic direction and daily operations of Solta Medical's Factory Service Depot. Responsible for ensuring the efficient and compliant execution of repairs, refurbishments, and service-related activities. This role requires a proactive, detail-oriented leader who maintains strong situational awareness of depot workflows, anticipates issues before they arise and drives continuous improvement initiatives. The Supervisor must foster clear communication, accountability, and cross-functional collaboration with Product Support, Quality, and Engineering teams to ensure operational excellence and regulatory compliance.

Requirements

Associate's Degree in Electronics, Engineering, or equivalent experience.
Minimum 2 years in a supervisory or team leadership role in a service or technical environment.
Demonstrated ability to recognize and address operational issues proactively.
Strong organizational and analytical skills with high attention to detail and follow-through.
Excellent communication skills, both oral and written, with the ability to clearly justify technical and operational decisions.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, and Teams).
Knowledge of ESD environments and safe handling practices.
Individual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to read, analyze, interpret and assist in the creation and refinement of company procedures. Ability to define problems, collect data, establish facts, draw valid conclusions and report on findings.

Responsibilities

Factory Service Depot Operations & Technical Oversight
Ownership of the daily operations in the Factory Service Depot, including repair and refurbishment of returned systems and serviceable assemblies.
Prioritize repairs and refurbishment schedules to meet key depot metrics and maintain service exchange inventory.
Ensure consistent documentation of servicing activities, complaint confirmations, and failure investigations in accordance with Solta Quality System requirements and regulatory standards (FDA, CE, UL).
Maintain awareness of process flow through the depot, identifying and addressing workflow gaps, delays, or inefficiencies in real time.
Drive thorough root cause analysis and corrective action on hardware and consumable defect returns, ensuring complete and well-documented closures.
Ensure all work order closures and failure investigations are complete, clear, and compliant.
Partner with Quality and Engineering on process validation and service procedure updates.
Process Improvement & Operational Excellence
Identify areas for improvement in depot processes, documentation, or communication, and proactively recommend or implement corrective actions.
Monitor recurring issues and develop preventive strategies to minimize downtime and improve repair turnaround time.
Collaborate with Product Support and Service Engineering to implement new tools, methods, and depot capabilities.
Ensure depot readiness in terms of tooling, test equipment, supplies, and calibration compliance.
Track and report key departmental metrics, using data to justify process or staffing adjustments.
Personnel Leadership & Team Development
Supervise and coach a team of Service Technicians, promoting accountability, engagement, and technical proficiency.
Provide structured training and development for new hires and existing staff on repair procedures, quality standards, and safety requirements.
Set clear expectations for performance and communication, ensuring technicians understand workflow priorities and escalation paths.
Conduct annual performance reviews, deliver constructive feedback, and support professional growth.
Foster a culture of ownership - encouraging technicians to identify problems, suggest improvements, and verify their work before closure.
Communication & Cross-Functional Collaboration
Escalate relevant service needs to Product Support, Quality, Engineering, and Supply Chain to ensure alignment on priorities and issue resolution.
Clearly document and justify operational decisions, resource requests, and improvement proposals.
Lead and contribute to regular team meetings, providing updates on metrics, issues, and corrective actions.
Demonstrate strong written and verbal communication skills in technical documentation, reporting, and correspondence.
Safety, Compliance, and Documentation
Enforce all safety and environmental protocols and procedures.
Maintain compliance with Solta's Quality System and regulatory requirements.
Ensure service records, failure investigations, and traceability documentation are complete and audit-ready.
Support calibration and maintenance schedules for depot tools and test equipment.