Supervisor, Selling Services, Camarillo Oulet

Client Careers Site•Camarillo, CA

21d•$28 - $30

About The Position

Job Summary: The Supervisor of Selling Services represents the brand image and is responsible for being a product knowledge expert, providing outstanding customer service, building individual sales volume, establishing and maintaining customer relationships, working effectively with other team members while demonstrating consistent adherence to Company standards and procedures. In addition, handling opening/closing procedures and maintaining store security, visual, merchandising and housekeeping standards.

Requirements

Bachelors’ Degree
3+ years’ experience of premium to luxury selling environment
Ability to handle all service experiences in a positive and customer centric manner
Strong customer service and communication (verbal and writing) skills
Proficiency in utilizing available technology
Ability to work evenings, weekends and holiday schedules

Nice To Haves

Existing client base/ book preferred

Responsibilities

Lead by example in creating a professional and customer centric selling environment by supporting the service and operational needs of the store
Maintain and build brand image by providing product knowledge and guidance on client development to Sales Associates
Actively seeks input from customers to measure satisfaction and ensure consistent adherence to service standards
Ensure merchandise is presented following corporate visual, marketing, and operational directives & standards
Identify and communicate customers’ requests and merchandise opportunities to the Store Manager.
Lead the set up and daily organization of new deliveries/stock room functionality
Create a safe and hazard free environment for sales team and clients
Establishment of systemic procedures for effective management of shop supplies
Fill in and support selling and servicing process as primary priority
Liaise with IT, Accounting, Warehouse/Distribution for all operational escalations
Manage in-stock availability for all ongoing replenish inventory
Skilled at using multiple channels of technology to strengthen existing relationships and drive new client acquisition
Maintain security codes (access to secure information, alarm system, safe and administrative codes) within the store to ensure safety of customers, colleagues, and merchandise
Follow opening and closing store procedures (disarm or reset alarm system, ensure store is clean, presentable & organized, and cash drawer is counted)
Balance cash drawer and log any cash drops - report any discrepancies in cash or missing credit card receipts