Supervisor, Security Operations (Dallas, TX, US)

American Airlines•Dallas, TX

35d•Onsite

About The Position

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Security Operations Team within the Corporate Affairs Division. Responsible for leading a dynamic team of Security Operations Specialists who staff a 24/7/365 security operations desk at our Integrated Operations Center (IOC).

Requirements

High School diploma or GED equivalency
3 years previous operations experience
Ability to demonstrate strong aptitude for problem solving
Ability to work irregular hours, including nights, weekends, and holidays
Ability to present work concisely
Skills in organization and planning
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Knowledge of company rules, regulations and conditions which may conflict with standard company procedures
Knowledge of AA systems including PSS, native Sabre, and FOS
Knowledge of passenger and crew security programs such as Secure Flight AQQ, APP and ESTA/ETA/CTA
Knowledge of TSA Aircraft Operator Standard Security Program (AOSSP) regulations
Ability to travel
Must fulfill TSA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Ability to perform complex mathematical calculations and statistical analyses

Responsibilities

Assesses emerging security and compliance challenges and operational risks, and provides appropriate guidance to protect global assets and stakeholders while ensuring compliance with relevant regulations. SECOPS is the primary American Airlines touch point with TSA in the daily management of both government and internal watch lists. Additionally, SECOPS Specialists manage routine current-day security incidents worldwide SECOPS is also the primary interface in resolving Customs and Border Protection (CBP) issues at our gateway locations
Schedules the staffing of the desk, interfacing with US Government agencies, supporting the on-duty IOC Director, and coordinating efforts within Corporate Security, Airport Services, and other operating departments. Other duties include publishing a Daily Intelligence Summary to key stakeholders, coordinating the movement of VIP customers, as well as the movements of foreign heads of state and their armed escorts
Operates in a high pressure, fast paced, and mission-critical environment with minimal supervision. The SECOPS Supervisor must be able to work any shift or portion of a shift, including nights, weekends, and holidays to support and train SECOPS Specialists. Superior communication skills, motivating leadership style, as well as expert knowledge of security specific and routine office applications are mandatory
Maintains a detailed knowledge of AA systems and applications including Sabre Res/DECS, FOS, QIK Check, AAPass, and Gate Reader and understand contingency and resolution measures for issues with those systems
Oversees Employee Central and AutoTA (time and attendance) administrative actions, and must be proficient in performing those duties
Evaluates employee performance and training to provide guidance and recognition
Evaluates incident and other security-related occurrences to provide recommendations for resolution
Develops employees for promotion and provide career guidance
Interprets regulatory security requirements and provide feedback for efficient implementation
Prepares reports and records on department activities
Initiates employee hire, promotion, discharge, or transfer as needed
Prepares training materials for all new hires as well as supervise on-the-job training
Maintains employee records and personnel files
Vets all American/Envoy employees against TSA watch list
Coordinates with all station Compliance Coordinators to maintain accurate list of contract employees doing security-related work on AA/Envoy's behalf
Develops and updates Security Operations policy and procedure manual as government and internal process change
Directs team and coordinates administrative or operational requirements

Benefits

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

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