MSG Entertainment Holdings-posted 9 months ago
$37 - $41/Yr
Full-time • Mid Level
New York, NY

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company's portfolio includes a collection of world-renowned venues - New York's Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre - that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. We are seeking a highly motivated and experienced SOC Supervisor to join our team. The ideal candidate will have a minimum of two years of supervisory experience, with a proven ability to manage and guide a team, including creating schedules and handling personnel issues. In this role, you will oversee the daily operations of the Security Operations Center, ensuring the smooth functioning of both event and non-event hours. You must have a strong understanding of security technologies such as CCTV, Physical Access Control, and Security Software Platforms, with troubleshooting capabilities to address issues efficiently. The SOC Supervisor will be responsible for responding to life safety incidents, coordinating security, emergency response, and other relevant personnel, while maintaining clear communication and upholding confidentiality. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. A professional demeanor, effective communication skills, and the ability to collaborate with various teams are essential, as is the ability to work independently while being an integral part of the team. If you are a proactive, results-oriented individual with a passion for security operations and team leadership, we encourage you to apply.

  • Oversee the daily operations of the Security Operations Center during both event and non-event hours.
  • Provide oversight and guidance to the team while responding to life safety incidents and dispatching security officers, ERT, facilities, police, fire, and EMS personnel as required.
  • Maintain various records of communications and events and compile reports for Senior Threat Management leaders.
  • Handle administrative duties including shift scheduling and ensuring payroll documents are accurate for submission.
  • Evaluate incidents that may impact employees, venues, or offices and escalate accordingly to security management.
  • Collect and analyze intelligence, perform risk assessment and notify appropriate parties.
  • Follow procedures to support investigative response & recovery operations for various incidents.
  • Hold Lead Operators accountable for abiding by established Standard Operating Procedures (SOP) and enforce compliance when necessary.
  • Manage and handle situations of a sensitive nature and maintain confidentiality and information security practices.
  • Take an active role in position-related projects, consulting or owning projects based on the individual.
  • Supervise a team of 6+ SOC Operators.
  • Minimum of 2 years experience as a Supervisor creating schedules and working with personnel issues.
  • Strong understanding and troubleshooting capabilities for CCTV, Physical Access Control, and various Security Software Platforms.
  • Detail-oriented, organized with the ability to multi-task in a fast-paced, deadline-oriented environment.
  • Ability to analyze problems, identify causes, and implement results-oriented solutions.
  • Good communicator with a willingness to learn, abide, and enforce established SOPs.
  • Strong computer skills with proficiency in MS Office and ability to create data metrics and reports.
  • Effective written and oral communication and interpersonal skills.
  • Ability to deal with all levels of personnel and the general public in a professional manner.
  • Seeks knowledge and guidance, is a collaborator, and is comfortable operating in the gray area.
  • Professional demeanor with excellent customer service skills.
  • Ability to work independently while also being a team player.
  • Growth and longevity for employees are top priorities.
  • Robust set of tools and resources to help employees understand their interests and purpose.
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