Supervisor, Sales

Rise Broadband•Irving, TX

About The Position

We are seeking an experienced and results-driven Inbound Sales Supervisor to lead and support our inbound residential sales team in the Dallas metro area. This role is responsible for overseeing daily sales operations, driving team performance, and ensuring inbound customer inquiries are effectively converted into sales opportunities. The ideal candidate thrives in a fast-paced, evolving environment and is passionate about coaching and developing team members to maximize revenue, deliver exceptional customer experience, and support long-term customer retention. This position plays a critical role in executing sales strategies, monitoring key performance metrics, and fostering a high-performing, customer-focused culture.

Requirements

3–5+ years of inbound sales, call center, or inside sales experience
Prior supervisory, team lead, or people leadership experience required
Strong leadership, coaching, and employee development skills
Demonstrated success in meeting or exceeding sales targets and performance goals
Excellent verbal, written, and interpersonal communication skills
Strong problem-solving, decision-making, and conflict resolution abilities
Demonstrate a Go-Getter attitude with transferable skills
Proficiency with CRM systems and call center platforms (CSG, Five9 and Sugar CRM experience preferred)
Strong analytical skills with the ability to interpret performance metrics and identify actionable insights
Ability to thrive in a fast-paced, results-oriented environment
Strong computer skills with the ability to navigate multiple systems simultaneously
Flexibility to work evenings, weekends, or adjusted schedules as business needs require

Responsibilities

Supervise, coach, and motivate a team of inbound sales representatives to meet and exceed sales goals and key performance indicators (KPIs)
Monitor call quality, sales performance, and productivity metrics; provide ongoing feedback and targeted coaching
Lead by example through strong sales performance and a commitment to delivering exceptional customer service
Manage escalated customer concerns and resolve complex issues in a timely, professional manner
Conduct regular team meetings, one-on-one coaching sessions, and performance evaluations
Develop and implement strategies to improve conversion rates, customer satisfaction, and customer retention
Ensure team compliance with company policies, procedures, and sales standards
Analyze reports and performance data to identify trends, gaps, and opportunities for improvement
Support recruiting, interviewing, onboarding, and training of new inbound sales representatives
Partner with leadership on sales forecasting, goal setting, and process improvement initiatives
Guide the team in effectively using tools to verify service availability and improve installation success rates
Ensure representatives are setting clear and accurate customer expectations regarding services and installation timelines
Perform additional duties as assigned