Supervisor, Risk Delivery Centre

KPMG

1d•Remote

About The Position

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. As an integral part of the KPMG team, Business Enablement Services provides valued, responsive, and cost-effective services enabling the business to have the right focus on our clients, our markets, our people, and our communities. Since its inception in the fall of 2018 the Risk DC has helped improve the delivery of risk requests through standardized processes, more stringent adherence to our Practice Protection policies, and the specialization of DC resources. This is a remote position with the ability to work at a KPMG office, if desired.

Requirements

2-5 years of experience in a large professional services firm or similar environment
Working knowledge of risk policies and compliance, such as Know Your Client (KYC), CEAC, and, Sentinel
Ability to adapt quickly to a changing environment and be motived by the challenges involved with change management
Previous experience working in a high-volume service delivery center, including familiarity with ServiceNow
Demonstrated interpersonal and collaboration skills and the ability to successfully manage key relationships with team members and senior level leadership in a virtual work environment
Demonstrated high attention to detail and the ability to produce high quality deliverables
Strong organizational and time management skills, including the ability to effectively manage multiple priorities and quickly adapt to a dynamic environment
Excellent written and verbal communication skills are required
This position requires written and oral fluency in English.
The successful candidate may be required to support or collaborate with English-speaking colleagues or stakeholders while at KPMG.
The successful candidate may be required to create, interpret and/or apply policies, practices, laws and and/or regulations during the regular course of their employment.

Nice To Haves

Experience with the acquisitions process will be considered an asset

Responsibilities

Oversee quality of work being produced by Risk Delivery Centre staff and provide guidance as necessary
Adhere to the service level agreements/requirements with the business
Ensure effective implementation and monitoring of Risk Delivery Centre policies and processes
Make effective use of technology in the delivery of services
Plan and monitor resource utilization to manage work volume and staffing schedules (overtime, vacation, etc.)
Act as Tier 2 support for the Delivery Centre to address service delivery issues arising from the partners and engagement teams
Ensure collaboration across the team
Support a proactive approach to the work
Implement, as well as identify, recommendations for the optimization and efficient operations of the Delivery Centre
Actively identify and define opportunities for standardization and process improvements.
Develop subject matter expertise and provide support for the Risk DC technical platforms, including UAT testing.
Motivate Delivery Centre team to capitalize on their strengths and improve development areas
Celebrate positive feedback with team
Provide ongoing performance feedback
Facilitate the performance development cycle.
Identify training and development needs of team
Onboard new team members to ensure successful integration and deep understanding of relevant KPMG polices, processes and technologies.