Supervisor, Rights and Reproductions unit

City of New York•New York City, NY

8d•Onsite

About The Position

The Department of Records seeks a responsible individual to join its team to make available the historical collections of the Municipal Library and Archives. The Supervisor, Rights and Reproductions unit responsibilities will include but are not limited to: - Oversee the reproduction services for library and archival materials for the public, city agencies, and for special projects. - Supervise and train staff and maintains and enforces updated policies and procedures. - Oversee quality control and production. - Conduct evaluations and reports as required. - Evaluates workflows and improve and maintain quotas and a high-level of customer service. - Manage updates and supplies for digitization equipment and maintenance services. - Coordinate and report on customer invoices, refunds, payments and reporting. - Manage communications with patrons. - Supports outreach initiatives and contributes/creates social media for Historical Vital Records. - Conducts workshops and user engagement activities for historical vital records. - Manage monthly metrics and reporting as it relates to vital records, photographic, audio-visual, certified records, and on-demand patron requests. Hours/Shift: Full-time - Due to the necessary support duties of this position, the candidate may be required to be on call and/or work various shifts such as weekends and/or evening shifts. Work Location: 31 Chambers St., N.Y. (Manhattan) and 147 41st Street (Brooklyn) NO E-MAILS, PHONE CALLS, FAXES OR PERSONAL INQUIRIES PERMITTED. NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED. APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT AND BUDGET (OMB) APPROVAL COMMUNITY COORDINATOR - 56058

Requirements

A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to "1" or "2" above.
However, all candidates must have at least one year of experience as described in "1" above.

Responsibilities

Oversee the reproduction services for library and archival materials for the public, city agencies, and for special projects.
Supervise and train staff and maintains and enforces updated policies and procedures.
Oversee quality control and production.
Conduct evaluations and reports as required.
Evaluates workflows and improve and maintain quotas and a high-level of customer service.
Manage updates and supplies for digitization equipment and maintenance services.
Coordinate and report on customer invoices, refunds, payments and reporting.
Manage communications with patrons.
Supports outreach initiatives and contributes/creates social media for Historical Vital Records.
Conducts workshops and user engagement activities for historical vital records.
Manage monthly metrics and reporting as it relates to vital records, photographic, audio-visual, certified records, and on-demand patron requests.