Supervisor, Revenue Cycle - Central Scheduling & Pre-Registration

TriHealth • Norwood, OH

5d

About The Position

Under the guidance of the general manager or manager, the supervisor of patient access is responsible for managing the access workflow of the staff at their specific sites. This may include all access processes at multiple locations related to scheduling, insurance verification, call center activities, registration and/or 24/7/365 departments such as admitting, ED and L&D registration. This responsibility includes the supervision and support of staff, information systems, space and processes of the department in accordance with established corporate strategies and goals of the department. Oversees the training, implementation of new processes and development of staff for best practices.

Requirements

• Associate's Degree in Healthcare; Business or other Equivalent experience accepted in lieu of degree
• PC Skiills in WORD/EXCEL
• Knowledge of hospital operations and revenue cycle application
• Excels in customer service and team development
• Able to work in a matrixed environment and reporting structure
• 2-3 years experience Supervisor/Lead Management
• 1-2 years experience Healthcare

Responsibilities

• Problem solving: Provides timely responses and feedback to internal and external customers for problem resolution. Works with other departments to develop solutions to workflow issues or changes.
• Customer service: Actively works with staff to exceed our customer's expectations for front end processes.
• Project management: Demonstrates effective organizational skills when implementing new processes.
• Training and development: Ensures new staff are competent in the access process. Identifies opportunities for improvement in staff while developing skills and coaching for improved performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees