Supervisor Retail

NBCUniversal•Universal City, CA

1d•$27 - $30•Onsite

About The Position

As a Retail Supervisor, you will provide leadership, direction, and resources to manage retail stores, daily operations, and special projects in the theme park. Track and maintain daily, weekly, and monthly sales results. Ensure proper discounts are applied, and clearance items are marked correctly to meet inventory goals. Be familiar with daily, weekly, monthly, and year-end sales goals and ensure they are met. Minimize financial losses by maintaining compliance with internal, external, and Loss Prevention standards. Maximize guest service through effective scheduling and ensure compliance with guest service standards, including greetings and positive interactions. Develop and maintain project labor budgets, assist with operating budgets, and adjust operations to control costs. Manage team member performance through coaching and counseling. Maintain training programs on guest engagement, product knowledge, sales skills, store operations, and safety. Lead workforce planning, reward and recognition initiatives, employee events, and action planning for employee satisfaction. Ensure the store environment is professional and upholds high-quality standards. Maintain housekeeping and shop-keeping standards. Collaborate with Senior Management and the Visual Merchandising Team to ensure merchandise replenishment aligns with the product vision. Implement merchandise presentation standards to maximize sales potential. Provide input to distributors on merchandise assortments and inventory levels. Share insights with Senior Management to develop and refine the merchandise strategy. Ensure merchandise clarity and consistency to highlight and maximize sales potential. Maintain store signage kits and standards. Share information with peers to build camaraderie Provide support for special events and projects, venue supervision, etc.

Requirements

2+ years of Retail management experience, including managing a team of 20+ employees.
Knowledge of Microsoft systems (Word, Excel, Outlook, etc.)
Must be available to work on weekends, holidays, and nights as needed.
Must have excellent oral and written communication skills
Able to work outdoors in various weather conditions and walk/travel to multiple venues throughout the day.
Focused on providing excellent guest service
Strong administrative, organizational, problem-solving, and project management skills.

Nice To Haves

Self-starter and motivated
Ability multi-task and manage multiple projects
Experience in Point Of Sale (POS) and Inventory Systems
Able to create and deliver presentations
Bachelor’s Degree preferred
Previous experience in creating and managing sales budgets, including revenue, cost of goods, labor, etc.

Responsibilities

Provide leadership, direction, and resources to manage retail stores, daily operations, and special projects in the theme park.
Track and maintain daily, weekly, and monthly sales results.
Ensure proper discounts are applied, and clearance items are marked correctly to meet inventory goals.
Be familiar with daily, weekly, monthly, and year-end sales goals and ensure they are met.
Minimize financial losses by maintaining compliance with internal, external, and Loss Prevention standards.
Maximize guest service through effective scheduling and ensure compliance with guest service standards, including greetings and positive interactions.
Develop and maintain project labor budgets, assist with operating budgets, and adjust operations to control costs.
Manage team member performance through coaching and counseling.
Maintain training programs on guest engagement, product knowledge, sales skills, store operations, and safety.
Lead workforce planning, reward and recognition initiatives, employee events, and action planning for employee satisfaction.
Ensure the store environment is professional and upholds high-quality standards. Maintain housekeeping and shop-keeping standards.
Collaborate with Senior Management and the Visual Merchandising Team to ensure merchandise replenishment aligns with the product vision.
Implement merchandise presentation standards to maximize sales potential.
Provide input to distributors on merchandise assortments and inventory levels.
Share insights with Senior Management to develop and refine the merchandise strategy.
Ensure merchandise clarity and consistency to highlight and maximize sales potential.
Maintain store signage kits and standards.
Share information with peers to build camaraderie
Provide support for special events and projects, venue supervision, etc.