Supervisor, Retail Inventory (Full Time; Day)

Harrah's Cherokee Casino Resort•Cherokee, NC

2d•Onsite

About The Position

Responsible for Inventory practices, including CIP and annual counts, as well as reconciliation of all variances of the retail venues. He or she will focus on continuous quality improvement to ensure efficiency, effectiveness and accountability of Inventory processes.

Requirements

High school diploma or GED required
Three years retail sales experience required with department store experience preferred
One year supervisory experience required
One year experience in retail inventory required
One year experience in retail merchandising required
Must demonstrate the following essential knowledge and skills:
Ability to interact with customers
Knowledge of gift shop/boutique items
Excellent written and oral communications skills
Ability to handle multiple priorities in a fast-paced environment
Attention to detail
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Neat, professional appearance with excellent personal hygiene
Ability to work independently
Documented teamwork behaviors and attitudes
Self-starter; must work without close supervision
Possess drive, be goal-oriented, have an entrepreneurial outlook
Ability to handle multiple priorities and quickly learning new procedures
Demonstrate knowledge of store products and services
Must be able to maneuver to all areas of the casino
Must be able to lift up to50 pounds and carry up to 10 pounds
Must be able to stoop, bend, reach, kneel, twist and grip items
Must have the manual dexterity and coordination to operate office equipment, including a calculator, computer, fax machine and photo copier
Must be able to work at a fast pace and in stressful situations
Must be able to read, write, speak and understand English
Must be able to be on feet for 8 hour shift
Must able to respond to visual and aural cues
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
Must be able to work a flexible schedule including weekends, evenings and holidays

Responsibilities

Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
Exemplify and coach all retail staff to the service standards of Caesar’s Entertainment “Own-It” with an Upbeat Positive Attitude (UPA)
Listen with empathy & anticipate customer needs, seeking opportunities to serve
Prepare weekly work schedules
Ensure adherence to all procedures and assist in maintaining the highest levels of accuracy, security, and customer service with daily inspections of retail clerks sales paperwork
Maintain the Database for Inventory accuracy and accountability
Manage the accurate and timely receiving of merchandise entered into the JDE operating systems database
Responsible for merchandising principles regarding product placement, staging and creating visual displays that garner interest and build excitement according to Retail Merchandising standards
Partner with Front of house Management for loss prevention methods
Receive retail shipments in a timely manner
Receive, unpack and put away or transfer the daily deliveries of merchandise
Receive in JDE shipments and notify supervisor on duty if there are discrepancies
Receive orders of Pepsi, liquor, wine and beer
Transport merchandise from the receiving dock to the store locations
Ensure that the back stock is put away in the stock rooms organize with easy access
High volume retail stores require additional physical labor to stock coolers and transport stock from remote storage locations
Ensure that all the necessary supplies are delivered to the stores (bags, tissue, bubble wrap, etc.)
Complete stock counts as requested
Maintain and manage stock areas
Inform the Manager if there are overstock items or out of stocks
Complete on hand logs where applicable for the stock room areas
Monitor alcohol and beer inventory and assist with ordering where applicable
Assist in completing store to store transfers
Knowledgeable about all Harrah’s facilities, services, promotions, events, and keeping all staff informed and current
Complete monthly spotlights for all clerks supervised, providing objective evaluations and coaching, along with reviews of mystery shops of supervised retail clerks
Maintain record, submit reports and coordinate stock receiving and marking functions as assigned
Facilitate 100% inventory bi yearly
Ensure merchandise and fixtures are clean and ready to be displayed
Ensure standards for quality, customer service and health and safety are met
Maintain store's cleanliness and health and safety measures
Responsible for delivering exceptional customer service
Presenting product features and benefits in a knowledgeable way
Operate Point of Sale system and properly process customer’s cash purchases accurately counting money and giving back correct change
Complete required marked out of stock for aged goods, damaged, or out of date thru the POS system
Use proper procedures for transaction processing, including but not limited to cash, credit cards, comps, coupons, discounts, Quick Rewards, Service Recovery, etc.
Count out and sign bank at the end of the shift
Responsible for, or actively participates in, the initiation of personnel actions including but not limited to: interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions
Train subordinates, providing each with the knowledge, information and resources, development and appropriate direction to perform his/her responsibilities Exhibit sound decision-making with emphasis on motivating the team and maintaining high morale
Coach, train, support and develop retail employees on all retail processes and assist in their personal development
Provide continuous positive coaching for development of employees and appropriate correction action when necessary
Ensure timely and accurate work history entries
Proactive with incidents and issues ensuring resolution with employees Additional duties as assigned by manager
Adhere to regulatory, departmental and company policies/procedures in an ethical manner