Supervisor Restaurant

Caesars Entertainment • Council Bluffs, IA

19d • Onsite

About The Position

Establishes and implements sequence of service to ensure consistent
high-quality service standards are maintained.
Indirectly responsible for maintaining back of house operations with all set
culinary and operational standards and specifications and share
responsibility of overall outlet budgets, profit and loss statements, cost
analysis, labor analysis, planning and promotions with the Room Chef.
Responsibility of outlet budgets, profit and loss statements, cost analysis,
planning and promotions with Room Chef.
Monitors appearance of all foods and communicates deviations from standard to
Room Chef.
Compiles annual budget, variance reports, weekly management reports, comp
reports, linen/glass/silver/menu inventory and any other reports deemed
necessary by the Director of Food & Beverage.
Oversees all follow-up work to ensure non-recurrence of cashiering errors;
works closely with Accounting and Audit to ensure compliance with established
procedures.
Provides the highest level of customer service, managing and resolving in
person and phone customer service issues, in an efficient and courteous
manner.
Responsible for scheduling (planning, assigning and directing work) to meet
business demands to ensure optimal operations and customer satisfaction
during all business hours.
Achieves desired results in all areas of responsibility through staff
development and training programs, established methods, procedures and
guidelines to maintain desired standards, and high-quality service. Then,
monitors results through inspection, evaluation and analysis. Makes changes
if necessary to achieve end result.
Supervisory accountability for all team members for day to day and long-term
operations to include hiring, training and developing employees which
includes coaching, mentoring and appropriate performance management up to and
including separation.
Ensures regulatory, internal controls and policy and procedure compliance.
Accountable for meeting or exceeding all State of Iowa and Company sanitation
requirements (ServSafe).
Presents oneself as a credit to the Company and encourages others to do the
same.

Requirements

• Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English.
• Excellent interpersonal skills and organizational ability.
• Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook.
• Ability to prioritize multiple projects and meet strict deadlines.
• Ability to understand and analyze Budget & P&L Statements.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
• Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 40 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Work requires three years of restaurant/food service, including 1 year supervisory experience.

Nice To Haves

• Preferred: Bachelor’s Degree in Hotel or Restaurant Mgmt.

Responsibilities

• Establishes and implements sequence of service to ensure consistent high-quality service standards are maintained.
• Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications and share responsibility of overall outlet budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions with the Room Chef.
• Responsibility of outlet budgets, profit and loss statements, cost analysis, planning and promotions with Room Chef.
• Monitors appearance of all foods and communicates deviations from standard to Room Chef.
• Compiles annual budget, variance reports, weekly management reports, comp reports, linen/glass/silver/menu inventory and any other reports deemed necessary by the Director of Food & Beverage.
• Oversees all follow-up work to ensure non-recurrence of cashiering errors; works closely with Accounting and Audit to ensure compliance with established procedures.
• Provides the highest level of customer service, managing and resolving in person and phone customer service issues, in an efficient and courteous manner.
• Responsible for scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours.
• Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high-quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.
• Supervisory accountability for all team members for day to day and long-term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.
• Ensures regulatory, internal controls and policy and procedure compliance.
• Accountable for meeting or exceeding all State of Iowa and Company sanitation requirements (ServSafe).
• Presents oneself as a credit to the Company and encourages others to do the same.

Benefits

• Full-time team members are able to choose from four different medical coverage levels.
• We also have an on-site clinic for team members to take advantage of.
• Team members also have a variety of options with dental and vision plans, along with other voluntary benefits.
• All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.
• We’re investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program.
• As a new Caesars’’ Team Member, you’ll be eligible to begin reaping the rewards of many of these benefits, in just 12 months – with full access to all educational programs with just 24 months of continuous employment.
• Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs.
• Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities.
• Team members are also able to enjoy discounted meals in our team member dining room while on shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees