Supervisor, Residential Retention
Spectrum•Auburndale, FL
479d
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About The Position
The Supervisor, Residential Retention is responsible for managing a team of retention agents to retain existing customers and upsell core products such as Video, Data, and Phone services. This role involves coaching, monitoring, and developing agents to ensure high levels of customer satisfaction and to meet retention goals. The supervisor will analyze performance metrics and provide actionable feedback to improve customer experience and retention rates.
