Supervisor, Residential Dining

University of Rochester • City of Rochester, NY

104d • $23 - $32

About The Position

The University of Rochester is seeking a dedicated individual to support the day-to-day operations of a residential dining location. This role ensures exceptional customer service and maintains high standards of food safety, cleanliness, and product quality while leading a diverse team of represented, agency, and student staff. The position involves direct supervision of employees, training, scheduling, and managing a residential dining operation, acting as a liaison between students, staff, and the dining management team.

Requirements

• High school diploma or equivalent and 3 years of experience in a retail, food services, or dining operations role required.
• Associate Degree in Business Management, Hospitality Management, a food-related service, or related field and experience in a leadership position preferred.
• Ability to lead and manage others required.
• Excellent communication and interpersonal skills required.
• Excellent customer service required.
• Ability to handle multiple tasks simultaneously required.
• Strong organizational skills and attention to detail required.
• Basic knowledge of food safety standards and point-of-sale handling procedures required.
• Ability to train, motivate, and develop staff required.
• Ability to work flexible hours, including evenings and weekends, based on operational needs required.

Nice To Haves

• Serv-Safe and other applicable certifications within 12 months of hire required.

Responsibilities

• Supports and oversees the daily operations of a retail/convenience store dining location.
• Maintains accurate records of operational procedures and inventory procedures.
• Works closely with leaders and peers to plan and implement special promotions, retail item updates, or events that enhance the customer experience.
• Assists with monitoring and assessing customer flow, adjusting staffing levels and operational procedures to meet demand.
• Ensures efficient and timely service at all times.
• Conducts routine operational meetings with student employees in the absence of the leader.
• Directly supervises student employment staff to ensure excellent customer service and productivity.
• Ensures student employment staff is properly trained on food safety, equipment use, and customer service standards.
• Interviews, hires, and orients and trains new student employees.
• Recognizes student employees.
• Assists with planning work schedules and ensures adequate daily staffing for areas of responsibility.
• Acts as the primary performance manager in evaluating student employment performance.
• Performs disciplinary action as required, up to and including discharging subordinates when necessary.
• Assists with inventory control, product ordering, and restocking of food and supplies.
• Manages point-of-sale drawers, handles transactions, and assists with daily reconciliation of registers.
• Maintains financial records of transactions and reports discrepancies when necessary.
• Makes financial recommendations to the manager based on operations for the annual capital budget process.
• Maintains cleanliness and organization of retail location.
• Ensures adherence to all food safety and sanitation guidelines.
• Participates in collecting quality control and quality assurance data to meet requirements of the Department of Health and departmental standards.
• Provides a welcoming and friendly environment for students, faculty, and staff.
• Resolves customer complaints or concerns in a professional and efficient manner.
• Coordinates maintenance of retail-service equipment in the dining unit.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1-10 employees