Supervisor, Reimbursement Patient Access

Guardant Health • Palo Alto, CA

269d • $75,500 - $120,800 • Remote

About The Position

The Supervisor, Reimbursement Patient Access is responsible for providing exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, Sales Representatives and our billing vendor. The Supervisor must possess the ability to communicate professionally and effectively with all individuals, including external customers and internal Guardant Health personnel.

Requirements

• Bachelor of Arts or Science in Biomedical Laboratory Science, Clinical Science or related field preferred.
• Ability to work as part of a team comprised of internal employees, contractors and managers.
• Ability to multitask and take on various projects.
• Ability to work with self-discipline, good judgment and independence in a dynamic office setting.
• Excellent written, verbal communication skills are required, as is computer proficiency.
• Solid experience using Salesforce and Microsoft Office.
• Flexibility with respect to working hours based on operational need.
• Ability to lift up to 10lbs.

Responsibilities

• Supervise a team of Reimbursement Patient Access Specialists.
• Meet regularly with the team.
• Meet regularly with individual staff members.
• Approve timecards and time off requests.
• Ensure timely and accurate resolution of financial cases and patient outreach.
• Perform regular audits to verify all data was entered correctly and insurance is valid.
• Ensure processes are evaluated and updated to align with sample volume and policy changes.
• Verify incoming requisitions for payment type and data accuracy.
• Check incoming requisitions for insurance, Medicare, Medical, etc. patient eligibility.
• Contact clients and patients to obtain or verify billing data.
• Contact clients and patients with information on our Financial Assistance Program.
• Export data from LIMS; upload data into various applications for benefits eligibility and patient information.
• Document all phone calls and follow up activities.
• Contact physicians and other medical personnel to obtain missing information pertaining to billing.
• Adhere to Standard Operating Procedures (SOP's) pertaining to Reimbursement, Patient Pre-Billing and FAP Procedure.
• Perform quality checks to ensure accuracy of data entry.
• Appropriately field calls for reimbursement and billing.
• Other administrative duties.

Benefits

• Flexible work model with defined days for in-person collaboration and work-from-home days.
• Work-life balance.
• Competitive salary range.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree