Supervisor - Registration Admitting

HonorHealth • Phoenix, AZ

9d

About The Position

Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com.

Requirements

• 2 years customer service experience or front office experience in medical practice/medical billing/registration/financial setting, including one (1) year in a supervisory or leadership role
• Associate's Degree Business College certification or equivalent experience in Patient Access - Required

Nice To Haves

• Bachelor's Degree
• 4 years financial operations/healthcare related supervisor experience/healthcare patient financial services.
• Business College Certification

Responsibilities

• Supervises and monitors daily staff performance, staffing levels, and maintains accurate records. Assist in hiring, training, evaluating and personnel development, including corrective action when necessary. Assist in department processes and improvements. May lead huddles and or staff meetings to ensure an open line of communication with staff and leadership.
• Completes all daily, weekly and monthly reports and assigned work queues as required. Ensures new processes are rolled out timely and performs periodic quality reviews to ensure compliance (analyzes, tracks and audits production).
• Ensures that the highest level of customer service is extended with internal and external customers. Works collaboratively with other departments. Fosters communication with physician’s office and hospital referral coordinators. Visit provider offices and hospitals as needed to facilitate scheduling accuracy.
• May plan, schedule, and implement training and education of employees to achieve performance standards and expectations. Mentors and develops staff on an individual basis.
• May act as a financial steward and works with Patient Financial Services to ensure adequate knowledge for interpretation of patient billing questions. Maintains knowledge of current federal regulations regarding admission and registration procedures and ensures adherence to those guidelines. Informs staff of point of services collection goals monthly; monitors to ensure that collections goals are met; reviews collection results and missed opportunities with staff in their monthly one on ones. Balances and documents point of service collections as required.
• Stays current with knowledge for HIPAA, Federal regulations, state regulations and hospital policy regarding admission and registration procedures and reimbursement criteria. May attend departmental meetings and payer in-services in order to enhance communications within departments. Performs other duties as assigned.

What This Job Offers

• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees