Supervisor - Regional Crisis/988 Lines - Monday-Friday 11PM-7:30AM

Frontier Behavioral Health•Spokane Valley, WA

48d•$76,068 - $99,955•Hybrid

About The Position

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us! WHY CHOOSE FRONTIER BEHAVIORAL HEALTH? At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission. Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County. At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve. Please note these positions are located in Spokane, WA. This position is hybrid, allowing for both in-office and remote work with supervisor approval. However, it requires regular on-site presence, necessitating that the individual be geographically close and available for in-person work at our office. SHIFT - Monday-Friday 11PM-7:30AM - This shift has added shift differential to the base pay as outlined below. Telephone crisis intervention services is a 24/7/365 behavioral health crisis hotline for a six-county region. The crisis hotline is staffed by skilled professionals that triage and assess crisis by phone and make appropriate referrals to resources, mobile crisis staff or Designated Crisis Responders. The regional crisis line is accredited by the American Association of Suicidology and is a provider for the National Suicide Prevention Lifeline network and will be part of the new 9-8-8 line to ensure everyone experiencing a behavioral health crisis in the Spokane Regional Service Area have immediate access to suicide prevention and crisis services through a three-digit phone number. When you become a skilled professional in telephone crisis intervention, you are contributing to the solution for people and professionals in the community. The experience and skills gained as a telephone crisis interventionist, will be useful to you and your community for the rest of your life, not just the rest of your career. In this Supervisor role, you will provide direct supervision and consultation on appropriate crisis intervention to assigned clinical staff. Provide crisis service to adults and/or children and families as assigned by Director. Facilitate internal and external customers satisfaction and responsiveness. Participate in planning and evaluation of the program. Train and supervise staff to ensure compliance and implementation of service goals and objectives. Provide consultation and education to other FBH staff and to the community. Participate in peer review, supervision, team staffing/consultation, in-house educational and administrative meetings as directed. Monitor and facilitate communication of staff, the clients and families we serve, interagency, and crisis line interactions.

Requirements

Master’s degree in the behavioral health sciences.
Two years post master’s degree professional experience in clinical work and coordination of treatment services.
Experience with crisis intervention, including risk assessments.
At the time of hire must have applied for one of the following DOH credentials in order to meet the requirements of a Mental Health Professional as defined by WAC 246-341-0200: Licensed Agency Affiliated Counselor (LAAC) OR License Mental Health Counselor Associate (LMHCA) OR Licensed Independent Clinical Social Worker Associate (LICSWA) OR Licensed Marriage and Family Therapist Associate (LMFTA) AND THEN Credential must be active with DOH within 6 months of hire date unless currently meeting preferred licensure credential requirement below.
Ability to communicate and engage effectively with individuals of varied, backgrounds, trauma experiences, cultures, education level and socio-economic status.
Sensitivity to individuals’ unique cultural characteristics, and to the challenges faced by the socioeconomically disadvantaged.
Must be computer literate with experience in Microsoft operating systems.
For 988: Ability to learn and develop process that meet the American Association of Suicidology accreditation standards and the National Suicide Prevention Lifeline network requirements.
Ability to work with various community partners that interface with the crisis line or crisis call center hub to standardize and enhance processes with mutual clients.
Ability to develop knowledge and skills to, in coordination with the crisis call center trainer, develop a robust crisis training program that incorporates best practices in assessing risk, and the delivery of crisis intervention and stabilization services to all populations.
Ability to work in a fast-paced team environment with the ability to successfully implement a region-wide program, manage to deadlines and outcome-/metric- based projects is necessary.
Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day.
May be required to lift 10 - 20 pounds.
Work may be performed out of office and travel may be needed to outside areas.
Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.

Nice To Haves

Supervisory experience
Experiencing working on a crisis line
Active DOH licensure (e.g., LMHC, LICSW, LMFT) in the State of Washington (Licensed employees have the title Supervisor II)

Responsibilities

Participate in planning and evaluation of the program.
Utilize monitoring tools to ensure staff’s compliance with contract and WAC and contractor requirements for external entity monitoring.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, providing positive employee recognition, coaching to potential and corrective action as needed.
Develop policies, procedures, workflows, and job aids as needed.
Continually seek areas of opportunity for program and process improvement and work in collaboration with director and program administrator to implement positive change.
Support the operationalization of a schedule that ensures adequate 24/7/365 coverage for crisis services.
Assist with audits and reviews including preparation as requested by the director and program administrator.
Participate in maintaining a quality crisis training program that incorporates best practices in assessing risk, and the delivery of crisis intervention and stabilization services to all populations.
Provide consultation and education to other FBH staff and to the community.
Provide direct crisis services as required and assist staff in escalated cases.
Monitor assigned staff’s provision of quality crisis intervention services which include development of a viable safety plan and referral to other services and resources to support individuals’ safety and 988 follow up services as indicated.
Monitor and facilitate communication of staff, families we serve, interagency and treatment/client interaction.
Ensure all assigned staff perform FBH charting requirements, correspondence, Workday, and other paperwork in a complete and timely manner.
Ensure equal opportunity for all assigned staff with regards to work assignments, training, promotions and other conditions and privileges of employment.
Responsible for the overall direction, coordination, and evaluation of their assigned team.
Escalate barriers, high risk situations, unresolved concerns, etc. to the director or program administrator as needed.
Keep Director, Program Administrator and Management Team informed of pertinent matters on a regular basis.
Provided supervisor coverage for vacant positions for shifts that require supervisor coverage.
Provide supervisory back-up services as directed.
Other duties as assigned.

Benefits

Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment! Plus 9 Paid Federal Holidays!
Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.
Medical, Dental and Vision
Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
Flexible Spending Accounts
Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.
Signing Bonus!
No-cost licensure supervision for those pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying Programs.
Reimbursement of License/Certification application fee that is required for the position.
Free Employee Assistance Program
Staff Discounts at various FBH partners throughout Spokane!