Supervisor Region Operations

About the position

The Supervisor Region Operations responsibilities are to manage technicians in specific service areas, and to provide quality residential and business communications services on a profitable basis while adhering to company policies, procedures and directives. Develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Lumen products and services while providing a service experience that exceeds the customer's expectations.

Responsibilities

• Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.
• Serve as the single point of contact between Century Link and Contractors to resolve issues arising during the construction and/or maintenance process.
• Emphasize training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.
• Lead a team of technicians who meet attendance and performance standards.
• Represent Century Link with customers and governmental agencies.
• Collaborate with the union to achieve a win-win working relationship.
• Celebrate successes, appropriately use rewards and recognition.
• Motivate team for continuous improvement and achievement of maximum performance.

Requirements

• Previous experience managing teams within a telecom technical environment with typically 4+ years of experience.
• Strong skills and experience in employee development to include training, coaching and mentoring in a union environment.
• Computer skills are required including Excel, email, Word, and legacy systems.
• Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Century Link is preferred.
• Working knowledge of the splicing and construction process for the telecommunication industry.
• Working knowledge of Contractor relations.
• Ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior.
• Previous experience in a multi-tasking, result oriented position in a deadline focused department.
• Bachelor's degree or equivalent education and experience. 5+ years related experience.

Nice-to-haves

• 2+ years of experience managing teams within a telecom technical environment.
• 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
• 2+ years of experience with Excel, email and legacy systems.
• Duty Management work will be scheduled on a rotation basis and pager duty will be required.
• Requires varying tours and hours including possible mandatory overtime and holidays.
• Must perform work with minimal supervision.
• Must be able to prioritize multiple projects and perform under pressure.
• Must negotiate timeframes for completion and meet critical deadlines.
• Must be willing and able to work with other coworkers to complete job assignments.

Benefits

• Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.