Supervisor Real Estate & Facilities

Westerra Credit Union•Denver, CO

8d•$30 - $36•Hybrid

About The Position

This role is responsible for supporting the operation and function of all Westerra leased facilities, owned buildings, grounds, and equipment to ensure safe and functional spaces for members and employees. Implements business action plans for short-term results (1 year or less) within the department. Sets day-to-day operational objectives for the team.

Requirements

4+ years of property management and/or corporate real estate and facilities capacity
Strong understanding of property management, facilities management, building systems and engineering, vendor management, and supplies procurement.
Minimum 1 year in a leadership role or equivalent, preferred
Experience in contributing to property management and/or facilities management strategies.
Enthusiastic and energetic and friendly – You will be the main contact and “face” to many of our internal and external relationships; a can-do, helpful attitude and excellent interpersonal skills are a must.
Strong written and verbal communication skills.
Sense of urgency and ownership – We are a fun, fast-moving, and busy group, we need a teammate who takes ownership and has the desire to get things done in a Class A manner.
Flexibility - No two days will be the same so the ability to go with the flow is a must. Know that your daily plan might get changed and be adaptable.
Computer proficiency with Outlook, Word and Excel, and have extensive experience with a variety of email and web-based applications. Yardi experience a plus.
Valid Colorado driver’s license and ability to travel between branch locations in the Denver Metro area and beyond using a dependable personal vehicle and/or Westerra Credit Union fleet vehicles, as applicable to the role.
Ability to comply with Westerra Credit Union’s Motor Vehicle Driver Acknowledgement, Operating Procedures, and annual driver authorization requirements, including adherence to all applicable driving and safety regulations when operating or traveling on behalf of WCU.
Ability to meet driver eligibility standards, including maintaining an acceptable Motor Vehicle Record with no Type A violations within the past five years and no more than one Type B violation within the past three years.
Detail oriented with strong organizational and time management skills.
Must maintain a high-level of confidentiality.
Accountable for multiple processes or programs.
Routinely uses significant judgment and implements best practices on simple to complex real estate and facilities problems.
Accountable for completion of assigned processes or programs
Acts autonomously on most decisions but may require guidance on more complex judgments.
Advanced understanding of business line and a growing understanding of the overall organization and the competitive environment.
Able to influence timelines, expectations, and proactively negotiate across departments.
Able to handle problems that are typically of a routine nature but will use judgement to interpret or deviate from standard procedures.

Nice To Haves

CFM, CPM or other industry certifications preferred.
Yardi experience a plus.

Responsibilities

Oversee all day-to-day facilities operations, maintenance, repair, construction, life safety and vendor activity at Westerra’s properties.
Coordinate day-to-day operational tasks and workflow processes for team.
Assist with property management tasks, including but not limited to tenant relations, lease administration, rent payment processing, monthly billing statements and invoice processing.
Provide supervision of real estate and facilities staff.
Manage and prioritize work orders within the facilities ticketing system.
Formulate and implement preventative maintenance contracts and schedules with contracted vendors and/or through internal processes for maintenance conducted in-house.
Manage vendor relationships, communication, scheduling, and general oversight of service line agreements.
Assist with the RFP process with 3rd party vendors, source and re-bid where necessary to procure the best options for the credit union.
Assist in the preparation of annual budgets and monthly financial reporting (including variances)
Assist in supply ordering and procurement.
Assist in project management for capital projects and internal department initiatives.
Oversee workspace management, staff seating arrangements, moves & relocations.
Perform routine property and suite inspections, addressing cross-departmental concerns and needs.
Maintain adherence to OSHA training and regulations and industry best practices.
Develops staff on specific projects and controls deployment of resources.
Serve as the escalation point for facilities-related issues, vendor performance concerns, and cross-departmental impacts, making decisions to resolve issues efficiently.
As business needs require, provide hands-on support for facilities operations, maintenance activities, inspections, and issue resolution to ensure continuity of service and timely completion of work.
Other duties as assigned.

Benefits

Three health plans through UMR that offer a variety of coverage options, including HSA and FSA options
Two dental plans through Delta Dental
Basic life and AD&D insurance, short-term disability and long-term disability
20+ days of paid time off (PTO) per year
Anniversary time off that consists of 1+ days of paid leave for each anniversary year (PLAY)
16 hours of volunteer time off (VTO) per year
11+ paid holidays
Up to 2% off the rate on a new Westerra mortgage, applicable to primary residence, second home, or investment property
401(k) that includes up to 6% match
Up to $5250 per year for educational reimbursement
4 weeks of paid parental leave
Mental health resources including an Employee Assistance Program (EAP)
Individualized learning and development programs