Supervisor, RCSS

University of Utah Health•Salt Lake City, UT

8d•Onsite

About The Position

This role is specifically overseeing hospital financial advocates, with a primary emphasis and focus on Medicaid and HPE eligibility, and is an on-sight position working at the main hospital with clinicians, Case management, social workers, admissions team and vendors etc... Responsible to oversee a team securing funding on unfunded admitted and discharged patients. It is a fast pace and high stress environment, and emphasis is needed on attention to detail and conflict resolution, and resiliency. This position is responsible to provide operational supervision for all aspects of assigned area of the Revenue Cycle. Ensure the department is adhering to the culture, policies/procedures and goals of the organization and foster exceptional patient experience. This position is not responsible for providing care to patients. As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Requirements

Ability to perform the essential functions of the job as outlined above.
Demonstrated human relation and effective communication skills.
Computer literacy in multiple applications.
Ability to use good judgment and critical thinking skills to prioritize multiple tasks.
Excellent problem solving skills.
Willingness and the ability to work independently and within a team environment.
Ability to provide care appropriate to the population served.
The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.
Associate's or Bachelor's degree in Business management, a related field or the equivalency.
Three years of progressively more responsible supervisory experience, or equivalency.

Nice To Haves

Certified Professional Coder certification is required only for employees having oversight over coding functions within RCSS.
Bachelor's degree in a Business, Health or Finance area.
One year of supervisory experience.

Responsibilities

Serves as super-user and content expert within assigned area of the revenue cycle.
Maintains adequate staffing coverage for assigned area.
Mentors and coaches team members; ensures career development plans are in place for all team members.
Ensures the integrity of unit workflow and outcomes.
Tests, implements and trains staff on system and unit operational workflow.
Implements innovative ideas to improve unit/department process, at minimum quarterly.
Holiday coverage/weekend and after hour on-call
Case management inquiries & escalations
Inpatient Maternity Nelson Rehab
Admitting Coordination with HCH and HMHI (D51)
SBO related issues
NOVA e-mail escalations
Medicare LTR review
COB Medicaid/ins coverage issues
Post discharge patient outreach requests
Transplant related inquiries
Pre-S FC hand-offs
Elevate Elevate referral FC review
On-site coverage communication
Meetings CM/Elevate Medicaid review meeting (bi-weekly)
FC weekly huddle
Ad-hoc meetings with case management/UR team
Vendor MSS/Ventegra DWS and DHHS (HPEs)
Elevate TCU Report
HDDL report
CM/FC access database for bi-weekly Medicaid meetings
TCU smartsheet (maternity)
Other COBRA assistance