Supervisor Ramp - MCO

Southwest Airlines • Orlando, FL

114d • $34 - $36

About The Position

The Ramp Supervisor at Southwest Airlines leads a team of Ramp Agents to ensure on-time arrivals and departures of aircraft at the stations served. This role involves observing and guiding team members, ensuring safety and compliance procedures are followed, and communicating important updates. The Ramp Supervisor is expected to coordinate with all departments to maintain on-time performance, employee morale, and customer satisfaction. The position requires working assigned shifts based on seniority, which may include early mornings, late evenings, weekends, and holidays.

Requirements

• Fully functioning, broad knowledge of Airline Operations.
• Must be able to obtain a SIDA badge and meet all local airport requirements.
• Must possess a current valid driver's license issued in the United States.
• Must be able to obtain GSC qualification and comply with the DOT drug and alcohol testing program.
• May be required by Station Leadership to obtain a Customs' Seal and meet all requirements to work on international flights.

Nice To Haves

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Knowledge of applicable Collective Bargaining Agreements and their applications.
• Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction.
• Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

Responsibilities

• Actively coordinate with all Departments to maintain the station's on-time performance, employee morale, and Customer satisfaction.
• Monitor and guide ground support performance to ensure requirements are met.
• Ensure all equipment including GSE is maintained and available for the operation.
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment.
• Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, assign and track Agents for training compliance.
• Maintain a safe working environment and institute programs designated to help reduce accidents and injuries.
• Report status updates to leaders and employees consistently.
• Drive performance processes by forecasting operational situations that may impact the operation.
• Review and ensure accurate delay coding.
• Work with staff planning to build bids that are in line with our Department's hourly goals.
• Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports.
• Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes.
• May perform other job duties as directed by Employee's Leaders.

Benefits

• Fly for free on any open seat on all Southwest flights for you and your eligible dependents.
• 401(k) Company match contribution of up to 9.3% of your eligible earnings.
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan.
• Competitive health insurance for you and your eligible dependents.
• Health plan coverage options that start from the very first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Air Transportation
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees