Supervisor, Quality Control- Call Monitoring

Newrez LLC • Coppell, TX

97d

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Requirements

• High School Diploma or equivalent required.
• Bachelor’s degree preferred.
• 6+ years mortgage servicing experience.
• Prior supervisory experience preferred.
• Experience analyzing basic processes and data for all supported business units.
• Proficient in Microsoft Word and Excel.
• Excellent communication skills.
• Strong knowledge and understanding of mortgage servicing regulations, NMS requirements, and GSE guidelines is required.
• Strong skill set for organization and attention to detail.
• Strong research and follow-up skills.
• Ability to meet strict deadlines.
• Self-Motivated.
• Ability to work independently with minimal supervision.
• Strong analytical, problem solving and mathematical skills.
• Ability to work overtime as needed.
• Ability to work well with others across departments.

Responsibilities

• Work with compliance management to assist in training and remediation activities for business units throughout the organization.
• Timely submission of departmental metrics and QC audit results on an ongoing basis.
• Oversee QC audit schedule and ensure all audit responses are complete, accurate, and provided timely.
• Work with operations to ensure compliance metrics are completed timely and successfully.
• Prepare populations for QC audits and assign QC audits to auditors.
• Answer QC Auditor questions and give direction to complete QC monitoring and Compliance testing.
• Perform investor QC audits to ensure investor and regulatory compliance.
• Use spreadsheets and databases to maintain detailed audit records.
• Provide monthly reporting to Senior Management on QC operations.
• Conduct audits to assist in identifying operational risks and escalating issues to Compliance management.
• Research and review accounts, items, or processes selected for audit.
• Monitor and make recommendations for smoke detector reports.
• Act as Quality Control liaison with functional areas.
• Work with business lines to create and validate remediation plans.
• Assist in QC completion of all investor audits, regulatory audits, state licensing audits, and any external audits conducted on the business.
• Perform other duties as assigned by management.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• Newrez Employee Emergency and Disaster Fund
• 1 Volunteer Time Off (VTO) day
• Employee Matching Gifts Program
• Newrez Grants Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees