Supervisor Pre-Service
About The Position
ESSENTIAL FUNCTIONS Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Leadership: Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals. Enable Collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations Direction & Growth: Providing advice, guidance & leadership to service area, functional area, RHM & Regions. Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice. Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend. Strategic Support & Accountability: Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives. Responsible for supporting regional efforts to comply with functional area priorities. Accountable for the selection, evaluation & overall success of the functional leadership teams. Organization-wide focal point for establishing functional strategies & governance over financials & staffing. Accountable for communication between service area functional area, RHM & Region leaders. Operational Delivery Responsible for measuring & reporting KPIs / metrics &value delivery. Providing advice, guidance & leadership for the colleague life cycle. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. FUNCTIONAL ROLE Ensures adequate controls are maintained over cash collections & that payments are properly handled by hospital policy & are accurately recorded & promptly forwarded to the Cashiers Office Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints. Resolves patient questions regarding payment requirements/charges referred by scheduling & verification team colleagues.
Requirements
- High school diploma or equivalent.
- Two (2) to three (3) years experience working in a Pre-service or Patient Access operations with supervisory or lead responsibilities.
- Obtain National certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAM required within one (1) year of hire.
Nice To Haves
- Associate degree
- Patient accounting experience
Responsibilities
- Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals.
- Enable Collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations
- Providing advice, guidance & leadership to service area, functional area, RHM & Regions.
- Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice.
- Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend.
- Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives.
- Responsible for supporting regional efforts to comply with functional area priorities.
- Accountable for the selection, evaluation & overall success of the functional leadership teams.
- Organization-wide focal point for establishing functional strategies & governance over financials & staffing.
- Accountable for communication between service area functional area, RHM & Region leaders.
- Responsible for measuring & reporting KPIs / metrics &value delivery.
- Providing advice, guidance & leadership for the colleague life cycle.
- Ensures adequate controls are maintained over cash collections & that payments are properly handled by hospital policy & are accurately recorded & promptly forwarded to the Cashiers Office
- Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints.
- Resolves patient questions regarding payment requirements/charges referred by scheduling & verification team colleagues.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
251-500 employees
