Supervisor, Pre-Analytical

Kaiser Permanente • Portland, OR

113d

About The Position

Plan, direct, and supervise services of phlebotomy and other pre-analytical functions. Provide technical expertise and training in assigned areas of responsibility and support overall operations management of the Laboratory.

Requirements

• Minimum two (2) years of phlebotomy or LTA experience in multi-patient setting.
• Minimum two (2) years in supervisory or leadership role in laboratory or other applicable healthcare setting OR four (4) years direct management or supervisory role in a non-health care setting.
• High School Diploma or General Education Development (GED) required.
• Driver's License (Oregon) within 1 month of hire OR Driver's License (Washington) within 1 month of hire.
• Driver's License (from any state) required at hire.
• Working knowledge of phlebotomy principles/practice lab specimen collection, processing and handling requirements.
• Basic knowledge of computer operation.
• Demonstrated customer service skills.
• Verbal and written command of the English language.
• Proven skills in multi-techniques in phlebotomy.
• Demonstrated effective interpersonal skills.
• Demonstrated ability to organize, prioritize, and to work independently.

Nice To Haves

• Minimum three (3) years of phlebotomy experience in busy multi-patient setting including use of multi-techniques and experience with patients of all ages.
• Minimum one (1) year of supervisory and/or teaching experience.
• Medical Terminology.
• Training in basic principles of supervision.
• Thorough knowledge of phlebotomy and pre-analytical specimen preparation principles.
• General knowledge of Kaiser Permanentes Human Resource policies.
• Proven expert skills in phlebotomy practices.
• Computer skills.

Responsibilities

• Plan, administer, organize and provide direct supervision for areas of responsibility.
• Direct department workflow.
• Monitor and maintain compliance with policies and procedures.
• Participate in Labor Management Partnership activities.
• Perform pre-analytical processes as needed to ensure timely and appropriate patient care.
• Provide support and direction to other Laboratory areas as needed to maintain quality of care and service.
• Serve as liaison between Laboratory and inpatient and/or outpatient clinical departments, acting as resource to provide information, resolve service problems, address questions or concerns from patients, clinicians, and staff.
• Maintain open communication lines between pre-analytical team and other Laboratory staff and management.
• Promote and maintain awareness of organizational business strategies and participate in achieving goals and organizational initiatives.
• Interview, select, orient, and train Laboratory staff.
• Coach, evaluate performance and recognize achievements.
• Initiate, implement, and document required training and continuing education.
• Counsel, initiate corrective action, and terminate staff in accordance with State and Federal law, EEO guidelines and organizational policies.
• Schedule staff to meet service needs.
• Provide development opportunities to staff by delegating responsibilities, assigning projects, and providing educational opportunities.
• Assist staff in team building.
• Develop and coordinate on-site pre-analytical training and orientation program for new employees, phlebotomy program students, and MLT/MT program students in collaboration with Pre-analytical Technical Specialist and Phlebotomy Trainer(s).
• Oversee training of new and current employees in Laboratory and other Regional computer/information systems.
• Maintain compliance with all Laboratory licensing and regulatory requirements pertaining to assigned areas of responsibility (e.g. CAP, CLIA, and JCAHO).
• Maintain current procedure manuals.
• Review and update policy and procedure manuals on a regular basis and as changes occur.
• In-service employees on all new procedures and policies.
• Monitor workload and adjust staffing and workflow patterns to effectively meet service needs for areas of responsibility.
• Assure equipment is maintained and serviced appropriately and that back-up systems are in place.
• Participate in development and administration of department budget.
• Monitor financial reports and act to correct or justify variances.
• Oversee ordering of materials and supplies to assure adequate inventory of supplies necessary for uninterrupted service for areas of responsibility.
• Performs other duties as requested.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED