Supervisor (Practice Coordinator) - Clinic Services - Lapalco Clinic - Ochsner Medical Center West Bank

Ochsner Health

76d

About The Position

This job leads and supervises the daily operations of all personnel and processes within the department’s appointment desks. Supervises, plans, and organizes all operational functions including staffing and staff development/training within department. Supervises the implementation of policies and procedures required for success and supervises initiatives to improve processes, maximize efficiency, serve internal and external customers, and maintain high employee morale and patient satisfaction. Supervises and leads his/her respective team unit according to the organization's values and expectations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

• High School diploma or equivalent.
• 3 years of related healthcare/clinical experience with exhibited leadership or supervisory experience.
• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Ability to demonstrate excellent judgment in performing duties and conflict resolution skills.
• Strong delegation skills.
• Ability to work a flexible schedule (e.g. 24/7, weekend, holiday, on call availability).

Nice To Haves

• Bachelor's degree.

Responsibilities

• Works closely with clinical colleagues, physicians, and coordinator to continually assess and improve the operational procedures of the unit.
• Supervises, trains and develops department staff.
• Supervises and utilizes all available performance management information to monitor and measure the performance of the operational unit as a team as well as the individual performance of team members.
• Ensures that the appropriate internal controls, backups, and policy guidelines are communicated to department leaders so that immediate testing is completed prior to implementing any new processes to minimize the calculated risks associated with the new process.
• Develops unit specific systems to ensure an environment that emphasizes patient courtesy and responsive service delivery.
• Supervises and resolves patient complaints and requests for service immediately and courteously.
• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.

Benefits

• Ochsner Health is an equal opportunity employer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ochsner Health is proud to be an Employer of Choice.
• Ranked one of Newsweek's list of America's Greatest Workplaces for Diversity of 2024.
• Becker's Healthcare listed Ochsner Health as 150 Top Places to Work in Healthcare.
• Awarded Culture Awards for Purpose and Values and Healthcare Industry by Top Workplace.
• Ranked as a 2023 Top Workplace in the USA.
• Earned 2022-2023 Great Place to Work Certification™.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED