Supervisor, Post Purchase Sales
About The Position
APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. We are looking for a Supervisor, Post Purchase Sales to lead and develop a team within our Post Purchase Sales organization. In this role, you will act as a player-coach, driving sales performance, coaching team members, and leading by example to achieve and exceed revenue goals.
Requirements
- Proven success as a sales agent in a call center or inside sales environment
- Previous supervisory or team leadership experience
- Demonstrated ability to meet or exceed sales targets
- Strong communication, coaching, and leadership skills
- Ability to work in a fast-paced, performance-driven environment
Nice To Haves
- Experience leading a call center sales team
- Experience coaching and developing sales representatives
- Experience with sales performance metrics and reporting
- Experience in automotive, warranty, or F&I-related sales environments
Responsibilities
- Lead and coach a team of inside sales agents to meet and exceed performance goals
- Provide real-time feedback and coaching to improve individual and team performance
- Monitor sales activity, productivity, and adherence to established processes
- Support employee development through training, mentoring, and performance evaluations
- Assist in driving sales initiatives, contests, and team engagement efforts
- Take escalated calls and support agents in closing complex opportunities
- Identify performance trends and provide insights to leadership
- Support underperforming team members with targeted coaching and development plans
- Maintain a high level of product knowledge and sales expertise
Benefits
- Competitive salary with performance-based incentives
- Comprehensive medical, dental, and vision benefits
- 401(k) with company match
- Paid time off and company holidays
- Opportunities for leadership growth and career advancement
- A collaborative, high-performance team environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
