Supervisor - Poker

Bally's Corporation•Black Hawk, CO

34d•$23

About The Position

Responsible for overseeing the daily operations of the poker room, ensuring a professional, fair, and enjoyable gaming environment for players and staff.

Requirements

Minimum 2 years previous experience in a poker environment
Minimum 1 year previous supervisory experience
Excellent verbal and written communication skills
Proficient in Microsoft Office products (Word, Excel, Outlook, Teams)
Flexible to work all shifts, including nights, weekends and holidays

Responsibilities

Responsible for supervising poker operations and staff.
Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
Ensure all team members adhere to poker room policies, procedures, and gaming regulations.
Serve as the primary point of contact for resolving floor calls in a fair, professional manner.
Oversee live and tournament poker games to ensure a smooth, fair and timely play.
Manage player lists, balance tables, open/close games and assign dealers effectively.
Support table fills, buy-ins, chip transactions, tournament registrations and payouts in coordination with cage and security.
Ensure compliance and integrity of all poker games; to include fairness and adherence to house rules and procedures, Colorado gaming laws and ICMPs.
Monitor games for irregularities and take corrective action when necessary.
Ensure compliance with surveillance, security, and reporting protocols (e.g., incident reports, Title 31, suspicious activity).
Provide high-level customer service and build positive relationships with players, resolving player concerns or disputes with professionalism and diplomacy.
Accurately complete and submit all required logs, shift reports, and incident documentation.
Provide feedback and suggestions to improve poker room operations.
Support training and mentoring of new dealers and floor staff.
Lead by example in professionalism, game knowledge, and customer service.
Stay updated on poker trends, rules, and industry best practices.