SUPERVISOR - PLAYERS CLUB

Seminole Gaming • Immokalee, FL

84d

About The Position

At Seminole Casino Hotel Immokalee, we are looking for enthusiastic individuals to join our team as Supervisors for the Players Club. This position involves soliciting and identifying new gaming customers for the Player's Club program while maintaining high standards of customer service and data entry. Our casino features multiple dining options and a vibrant atmosphere, making it a fun place to work. Employees enjoy free meals during shifts, weekly pay, and a comprehensive benefits package. We pride ourselves on our commitment to service, treating every visitor as a guest in our home.

Requirements

• High school diploma or equivalent required.
• Previous commission, customer service, telemarketing, or retail sales experience preferred.
• Excellent interpersonal communication skills.
• Ability to work under pressure and handle customer inquiries professionally.
• Must be able to communicate effectively with guests in English.

Nice To Haves

• Experience in a gaming or hospitality environment.
• Knowledge of customer relationship management systems.

Responsibilities

• Solicits and identifies new gaming customers on the casino floor for the Player's Club.
• Generates new business by signing up qualified customers for the Player's Club.
• Greets and interacts with guests in a courteous and professional manner.
• Promotes Hard Rock Hotel & Casino by communicating with customers enthusiastically.
• Maintains up-to-date knowledge of player tracking system, promotions, events, and general property information.
• Creates and issues Player's Club cards and promotes the program and related promotions.
• Maintains integrity of database by following precise standards of data entry.
• Ensures the protection of customer's rewards and credit lines.
• Conducts themselves in accordance with all Gaming Commission Regulations and departmental policies.

Benefits

• Free meals during shifts.
• Weekly pay.
• Bonus eligibility.
• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED