Supervisor, Pharmacy Data Entry

Knipper HEALTH

About The Position

The Pharmacy Data Entry Supervisor manages the pharmacy data entry team, activities, processing, order fulfillment and deliverables associated with assigned Pharmacy Program(s).

Requirements

Bachelor's Degree and/or three (3) or more years related experience or equivalent combination of education and experience
Three (3) or more years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field
Two (2) or more years of supervisory experience providing customer service to patients, clients, or customers, including meeting quality standards for services – preferably in a call center setting
Registered and licensed pharmacy technician by the Kentucky Board of Pharmacy in good standing
Commitment to complete the ‘technician in training’ requirements approved by the Indiana Board of Pharmacy within one year of hire date, if unlicensed
Knowledge of medical terminology (including sig codes and Roman numerals), brand and generic names of medications, and general pharmacy terminology
Experience with HIPAA, PDMA, cGMP adverse events
Experience with insurance procedures, drug reimbursement issues, and claim adjudication process
Ability to coach, train, and motivate employees and evaluate their performance
Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)
Able to manage one's own time and that of their direct reports; seeks agreement on resource allocation considering all stake holders; demonstrates frugality by properly preparing and adhering to budgets; seeks ways to decrease cost and spend only on things that improve customer satisfaction
Thorough understanding of the State of Kentucky Board of Pharmacy Regulations
Personal initiative and commitment to team and organizational goals
Ability to work independently with minimal supervision
Ability to work under pressure and appropriately prioritize responsibilities
Ability to accept changing workflows and unexpected demands requiring flexibility
Excellent verbal and written communication skills
Excellent analytical, problem solving and decision-making skills
Excellent interpersonal and customer service skills
Excellent organization skills with attention to detail
Excellent typing / keyboarding skills
Ability to learn from a variety of techniques
Ability to accept ambiguity at times and apply decision making skills to determine course of action
Ability to follow established process flows
Ability to perform accurately and efficiently when inputting information into computer software
Ability to effectively multi-task
Strong computer skills including Microsoft Office products, presentation software, communication and collaboration tools, and Adobe PDF or comparable.
Basic math skills
Strong understanding and practice of data entry, medical records, and dispensing systems and equipment
Ability to possess and obtain knowledge of medication names – generic and trade
Ability to recognize subtle differences in names and numbers
Ability to work effectively in highly stressful situations, exhibiting flexibility in changing situations

Nice To Haves

Nationally certified through the PTCB or another approved certifying agency (preferred, but not required)

Responsibilities

Ensure prescription data entry services are completed in an accurate, efficient, and timely manner through management, review, and training of the pharmacy data entry team
Serves as a liaison between pharmacy data entry and program teams, assessing current and future data entry needs and ensuring proper staffing for those needs
Direct the work force either directly or indirectly through the management hierarchy to include interviewing, selection, orienting, training, coaching, performance management, as appropriate
Coordinate and supervise the daily activities of pharmacy data entry team members that range from routine to moderately complex. Typically, does not spend more than 5% of time performing the same work as those supervised
Monitoring attendance, weekly timecard approval, and PTO requests
Ensuring pharmacy technicians understand and comply with all pharmacy objectives, performance standards, and policies
Assist Team Leads with answering questions regarding best practices
Ensure necessary changes are made in staffing based on day of week, volume of work, client priority, or other anticipated or unanticipated events to ensure SLAs are achieved
Identify operational issues, suggest, and implement improvements
Monitor and evaluate performance, train, coach, and escalate performance issues as necessary
Monitor Key Performance Indicators (KPIs) – Identify, track, and utilize KPIs to achieve business objectives and drive continuous process improvement
Perform routine audits to ensure standard operating procedure (SOP) compliance
Ensures completion of new hire on-boarding and competency training
Preparing reports and analyzing data to assist management of goals
Working with other supervisors and management team members to support Custom Pharmacy Solutions and maximize customer satisfaction
Keep management updated on all activities, metrics, and issues
Provide communication and follow up to ensure teams are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or action
Monitor individual, team results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets
Ensure that staff receive the training needed to be proficient in their roles
Answer questions and requests, respond to and refer inquiries to the Pharmacist when necessary
Provide high quality customer service to patients and doctors while protecting patient confidentiality
Perform all other duties as assigned