Supervisor PBX

Hilton Grand Vacations•Celebration, FL

12d

About The Position

Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties! If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.

Requirements

A minimum of six (6) months of experience in the customer service field required.
A minimum of six (6) months supervisory experience
Proficiency reading, writing and speaking in English
Projects a cheerful and friendly tone of voice using detailed enunciation and transparency in speaking
Understands switchboard procedures and demonstrates ability to operate system with minimal complaints
Demonstrates precision in service quality standards that affect guest happiness, responding to guests in a timely and professional manner
Able to work a flexible work schedule including night, weekends and holidays
High school diploma or equivalent

Nice To Haves

Prior high-volume switchboard experience
Previous experience working in the hospitality industry

Responsibilities

Ensure Quality Assurance Standards of Hospitality are provided to all members, owners, and guests on property and/or via telephone.
Maintain necessary hard copies of paperwork of all daily operations and file, as needed.
Connect with all internal departments including Front Desk, Housekeeping, Engineering, and Security, as needed, via telephone and e-mail.
Compute billing charges, collect payments, and provide change.
Monitor progress and completion of work assignments by PBX or Front Desk personnel.
Make recommendations to management regarding development and corrective active of team members
Completes all required Company trainings and compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.

Benefits

Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
Recognition Programs and Rewards
Travel Discounts Program
Outstanding Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
And more!
Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!