Supervisor, Payroll Customer Service
Ross Stores•Dublin, CA
448d•$75,700 - $113,650•Remote
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About The Position
The Payroll Customer Service Supervisor is responsible for overseeing the daily functions of payroll cases sent to the payroll department using the ServiceNow ticketing system. This role ensures that cases are distributed by the payroll customer service team to the appropriate payroll coordinators within service level agreements (SLA). Additionally, the supervisor will manage the Immediate Pay (IPS) team, which processes final pay for associates in compliance with state laws. The position emphasizes team development, process improvement, and collaboration with other payroll operations.
