Supervisor, Patient Services

Sonora Quest Laboratories / Laboratory Sciences of Arizona • Yakima, WA

19h

About The Position

This position is accountable for planning, directing, and controlling all phases of off-site phlebotomy operations to effectively contribute to the attainment of corporate objectives.

Requirements

• Education or experience consistent with an Associate’s degree in healthcare or a related field.
• Minimum of three (3) years’ of Phlebotomy experience.
• Ability to perform complex problem solving and leadership skills required.
• Ability to read, write, and communicate clearly in English.
• Advanced computer skills.
• Exceptional Customer Service skills.
• Working knowledge of regulatory, accrediting, and compliance requirements.
• Good leadership, communication, and interpersonal skills.
• Must possess a valid driver’s license and be eligible for coverage under the company auto insurance policy.
• IOP placement requires execution of “Confidential Information and Restrictive Covenant Agreement”.
• Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.

Nice To Haves

• Experience with Six Sigma and/or Lean Work Flow a plus.
• National Phlebotomy Certification.

Responsibilities

• Selects, develops, and trains employees throughout the employee life cycle through timely selection, ongoing feedback, coaching/mentoring, and promoting continuing education. Recommends pay adjustments and administers performance reviews within established time frames. Oversees orientation and training for both new and incumbent employees.
• Operates assigned business unit in a cost effective manner. Maintains appropriate staffing levels with minimum necessary overtime and usage of per diem employees. Ensures minimal employee turnover and tracks supply usage and orders as needed. Assists in budgeting operating and human resource expenses and monitors financial activities of the business unit.
• Ensures that assigned locations are functioning effectively and that service levels are maintained and enhanced. Promotes the organization within the community through effective and professional communications with physicians, clients, and internal customers with an emphasis on teamwork and customer satisfaction.
• Identifies and resolves service issues using Six Sigma and Lean work flow principles. Champions safety initiatives within the business unit.
• Coordinates facilities management for the assigned business unit through negotiation with vendors and by working with contractors, landlords, clients, and account managers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree