Supervisor - Patient Services F/T Day

Prisma Health • SC

98d

About The Position

Supervises front office and clerical functions in a multi-specialty physician practice setting. Supports the Practice Manager in the daily administrative operations of the practice. Collaborates with physicians in the day-to-day administration and supervision of clinical staff.

Requirements

• High School Diploma or Equivalent.
• Bachelor Degree in Business Administration, Accounting/Finance or related field of study preferred.
• Five (5) years clerical experience in a healthcare setting.
• Two (2) years at a lead/coordinator level in billing, admissions, scheduling, and/or medical records.
• In lieu of education and work experience noted above, an equivalent combination of work/academic experience may be considered.

Responsibilities

• Supervises all non-clinical staff, manages vacation requests, monitors daily staffing levels and workload to ensure operational efficiency.
• Maintains an appropriate medical record system, interprets and administers practice policies and procedures, and ensures security of all staff and equipment.
• Maintains a courteous and co-operative working relationship with all levels of management and employees, physicians, patients and the general public.
• Solicits and evaluates feedback from patients, physicians and staff on quality of care and office performance.
• Maintains the physicians' computerized patient schedules.
• Assists physicians with scheduling of CME, days off, on-call, etc.
• Schedules/co-ordinates meetings for physicians and oversees composition and preparation of any physician-requested letters or memos.
• Provides operational support to front-office staff during high volume periods.
• Ensures daily sorting, prioritizing and delivery of all mail.
• Processes accounts payable invoices and keeps appropriate historical information.
• Works with billing specialist in resolving accounts receivable issues such as rejections, charge corrections, edits, payment arrangements and collections on old balances.
• Addresses, responds to, and tracks all non-clinical patient complaints.
• Informs Practice Manager of changes or problems within the practice.
• Maintains petty cash fund and appropriate levels of office supplies and forms.
• Assists with the establishment of the annual budget and operates within said budget on a daily basis.
• Develops and conducts new employee orientation to office and provides on-going training materials and reference documents for front-office staff.
• Oversees end-of-day balancing procedures and ensures deposits are correct and timely.
• Completes payroll documentation and submission on a timely basis.
• Contacts any necessary vendors for repair issues or service of equipment or the physical plant.
• Forwards proposals/quotes to Practice Manager or Director for approval.
• Ensures neat and safe environment in non-clinical areas.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees