Supervisor, Patient Registration

SAC Health • Barstow, CA

10d • Onsite

About The Position

Under the direction of the Manager, Patient Access, the Supervisor, Patient Access oversees the activities of the Patient Services Representatives to ensure prompt patient services; Provides general supervision and direction for Patient Registration staff in Outpatient Registration. Observes and oversees patient flow, patient check in, patient records availability, and insurance verification, financial qualifications for discount programs, and resolve patient issues that may arise. Assists with the day to day operation of the Front Business Office. Responsible to plan, organize and execute trainings for new and established employees. Keeps up to date with policies and procedures. Schedule : 5 days per week, 8 hours per day, 7:30 am - 4:30 pm, Monday - Friday | Location : Barstow Clinic, Barstow, CA

Requirements

• Education: High school diploma or equivalent required.
• Licensure/Certification: As a requirement of this position, you must receive EPIC certification for the module you have been hired into; valid California driver's license, and auto insurance.
• Experience: 2+ years working in healthcare in patient access or call center work environment in a lead role.
• Essential Technical/Motor Skills: Advanced telephone skills and computer competency.
• The ability to calculate figures and amounts such as discounts and percentages is required.
• Exceptional grammar skills.
• Intermediate experience with Microsoft Office Word, Excel, and PowerPoint.
• Demonstrate a strong, flexible work ethic and high attendance standards.
• Interpersonal Skills: Must possess the ability to set priorities and procedures for accomplishing work assignments.
• Able to accept constructive criticism and offer feedback.
• Demonstrate a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills, and a warm demeanor.
• Essential Mental Abilities: 2+ years working in healthcare in patient access or call center work environment in a lead role.
• Work Eligibility: Must be legally authorized to work in the United States on a full-time basis.
• Must not now or in the future require sponsorship for employment visas.

Nice To Haves

• Associate degree in Business Administration or Health Administration preferred.
• Patient Service Associate Certifications in any of the following is preferred: Certified Patient Service Associate (CPSA), Certified Medical Office Assistant (CMAA), Certified Healthcare Access Associate (CHAA), Certified Professional in Healthcare Quality (CPHQ), Certified Medical Administrative Assistant (CMAA) or National Healthcareer Association Clinical Medical Assistant Certification Exam (NHA-CCMA).
• Community clinic experience preferred.
• Community clinic experience preferred.

Responsibilities

• Supervise the daily operations of the Patient Service Representative (PSR) Team members to include, but not limited to; tracking, editing, and monitoring time and attendance, counseling, and discipline measures.
• Provide training for new and existing team members within the PSR Departments on a variety of topics including, but not limited to workflow processes, system information, and system navigation.
• Effectively mentor and lead team members toward the achievement of department goals.
• Greet all staff and patients according to the expectations and standards of SAC Health by phone, in person, and or electronic communication.
• Communicate a positive attitude through pleasant language, tone, and expression while following department guidelines and call standards.
• Assist with candidate interviews and new hire onboarding processes.
• Engage team members to identify learning and growth opportunities, while increasing knowledge, competence, and performance.
• Receive, handle, and document escalations.
• Manage challenging or sensitive customer scenarios effectively, and proceed with escalation when necessary.
• Determine appropriate program or payer sources for each patient based on complex criteria including medical services needed, age, income, etc.
• Support and interview patients requesting the sliding fee scales.
• Determine the amount of discount by obtaining family size, and income data and utilizing federal poverty guidelines in conjunction with SAC Health's sliding fee schedule.
• Schedule, cancel, and edit appointments for assigned departments.
• Verify insurance eligibility on a variety of payer sources when scheduling appointments.
• Monitor team member's schedule adherence and their work product for quality assurance.
• Organize safety plan with Patient Access staff and coordinate with facility leadership.
• Maintain knowledge of what a Federally Qualified Health Center (FQHC) entails and the expectations we hold as a clinic to gather Uniform Data System (UDS) information, as well as Federal Poverty Level (FPL) guidelines.
• Travel to other SACH clinics as necessary; must have a reliable vehicle, valid driver's license, and auto insurance.
• Other duties as listed in the official job description.

Benefits

• Full Benefits Package Effective on Your First Day!
• Industry Leading PTO Accrual (accrued per pay period)
• Sick Leave
• Paid Holidays
• Paid Jury Duty, Bereavemen t
• SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection)
• Retirement - up to 8% employer contribution
• Continuing Education and Learning Benefits
• Annual Mission Trip and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees