Supervisor, Patient Payment Solutions

PDS Health•Irving, TX

72d•$75,000 - $93,000

About The Position

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The Supervisor, Patient Payment Solutions researches and provides oversight for assigned projects and department deliverables, including collaborating with various stakeholders, including various finance teams, healthcare providers, and patients to help ensure seamless and efficient payment processes. The Payment Solutions Supervisor will conduct research and surface issues to the manager when needed.

Requirements

Bachelor’s degree in related field of study from an accredited college or university. In lieu of degree, 5+ years of experience.
2+ years of professional experience in similar field and proven experience in managing a team.
Experience in Microsoft Office: Word, Excel, Access, PowerPoint, Outlook and Visio.
Ability to identify and resolve complex problems and conduct quantifiable analysis when required.
Demonstrated effective interpersonal, verbal, written and presentation communication skills.
Knowledge of technology applications and reporting systems; business correspondence and reporting techniques.
Ability to interpret instructions in written, verbal and diagram form.
Excellent investigative and research skills and attention to detail.
Ability to multi-task effectively without compromising the work quality.
Detail oriented, organized, process focused, problem resolution, proactive, ambitious, and customer experience focused.
Ability to draw conclusions and make independent decisions with limited information.
Ability to respond to common inquiries from patients, offices, vendors, and other members of the business community.
Self-motivated, reliable, and ability to work independently as well as part of a team.

Nice To Haves

Experience in field facing role; presenting, leading and collaborating with office management.
Proficiency working with Excel, AR Reporting, SQL, Macros, data mining

Responsibilities

Engage and collaborate with Patient Payment Solutions team members & other key stakeholders – taking lead in escalated issues.
Collaborate, problem-solve and troubleshoot with office staff and billing teams to resolve discrepancies or escalated payment issues.
Communicate trends & help identify areas of opportunities for process inefficiencies, and make recommendations for improvement.
Ability to audit and perform detailed review patient accounts to determine historical activities made on account, with ability to resolve issues discovered.
Oversee Patient Payments help ticket desk and phone inquiries from field, and lead strategy to maintain acceptable SLAs.
Lead Patient Payments Posting, Reconciliation and SmartPay Teams in helping them to achieve their objectives in satisfactory resolution.
Lead office openings, suspensions and closures – setting up for Patient Payments activities
Other duties and responsibilities as assigned.