Supervisor, Patient Care Service

Enovis•Lewisville, TX

About The Position

As a key member of the Field Services Team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes. Are you a motivated leader with a passion for operational excellence and team development? We are looking for a dedicated , detail-oriented professional to join us as a Supervisor, Patient Care Service (PCS) , in Lewisville, Texas. In this vital role, you’ll lead a team of PCS Representatives supporting the Revenue Cycle Management (RCM) team. This is an exciting opportunity to work behind the scenes in a dynamic, fast-paced environment—driving performance, ensuring billing accuracy, and collaborating with cross-functional teams to deliver exceptional service and patient satisfaction. Join a mission-driven organization that’s transforming orthopedic care through innovation and teamwork.

Requirements

Minimum of 4 years of experience in RCM in or a related field equivalent required.
Knowledge of healthcare industry, payer relations, and functional compliance regulations and standards required.
Experience with complex claims processing and/or auditing experience in the health insurance industry or medical health care delivery system required.
Demonstrated experience leading teams, particularly remote teams and/or teams spanning multiple locations, required.
Previous experience managing people strongly preferred.
Knowledge of standard coding and reference materials used in a claim setting required.
Knowledge of health care benefit structures and insurance procedures required.
Knowledge of CMS requirements regarding claims processing, specifically DMEPOS claim processing rules and regulations, required.
Proficiency in processing/auditing claims for Medicare, Medicaid, and commercial plans required.
Understanding of business strategies and drivers, particularly in a sales organization.
Must speak English fluently.

Nice To Haves

Experience with OnBase is strongly preferred.
Experience using Dataworks, Computers Unlimited TIMS, or similar billing/case management software, strongly preferred.
Bilingual in English and Spanish strongly preferred.
Experience with Durable Medical Equipment (DME) or Orthotics reimbursement processing strongly preferred.

Responsibilities

Monitors quality and timeliness of outputs of the team and drives a culture of accountability.
Reviews incoming volumes and assigns appropriate staffing levels need to achieve KPIs.
Collaborates and partners with cross functional teams ensure Enovis is seen as the premier reimbursement partner to physicians and internal Sales Teams.
Drives execution and teams to achieve defined KPIs and metrics to decrease cycle time, increase revenue, reduce processing errors, maximize payor and patient cash collections, and control bad debt.
Conducts business meetings with key stakeholders (DPs, Sales Reps, and FSRs) to advise on business trends and opportunities.
Actively reviews processes, workflows, and technology to propose opportunities for improvement and eliminate redundancy.
Identifies, adopts, and shares best practices with RCM Leadership.
Works closely with internal stakeholders to ensure payor requirements are met.
Builds and maintains professional relationships with Sales Team(s) across all regions.
Pursues supporting documentation from Sales Team to ensure all required documents are received prior to invoicing.
Reviews prescriptions, Letters of Medical Necessity and/or Chart Notes to ensure both completeness and accuracy.