Supervisor, Patient Care Coordinator- Evernorth

The Cigna Group • Oakdale, PA

1d

About The Position

As the Supervisor of Patient Care Coordinators, you will guide a dedicated team that supports patients throughout their specialty therapy journey. You will oversee daily workflows, foster a culture of collaboration and service, and ensure high‑quality, patient‑centered communication. Your leadership will help strengthen operational performance, enhance the care experience, and support continuous improvement across the department.

Requirements

• High school diploma or GED.
• Strong leadership, communication, and organizational skills.
• Ability to manage competing priorities and support team performance in a fast‑paced environment.

Nice To Haves

• Bachelor’s degree or equivalent experience.
• One year of leadership experience in a healthcare or professional environment.
• Proficiency with Microsoft Office and related systems.
• Strong decision‑making, time‑management, and conflict‑resolution skills.
• Knowledge of medical terminology.

Responsibilities

• Supervise daily operations by assigning tasks, supporting staff, monitoring workflow outcomes, and reporting key updates to leadership.
• Maintain expertise across functional areas including onboarding, insurance verification, patient care coordination, patient advocacy, and support services.
• Develop work schedules, implement departmental guidelines, lead staff meetings, and communicate updates on internal processes and contracts.
• Lead recruitment, hiring, onboarding, training, and competency development to maintain a skilled and engaged workforce.
• Evaluate employee performance, provide coaching, conduct performance reviews, and recommend corrective actions when necessary.
• Ensure productivity standards, regulatory requirements, and accreditation expectations are consistently achieved.
• Serve as a resource for staff, supporting problem resolution and addressing questions related to intake workflows.
• Model organizational competencies and behaviors in all leadership activities.
• Perform other duties as assigned to support patient care and operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED