Supervisor, Patient Accounting Support Services - Patient Accounting - Full Time 8 Hour Days (Exempt) (Non-Union)

University of Southern California•Los Angeles, CA

About The Position

The Patient Accounting (Support Services) Supervisor is responsible for overseeing the day-to-day operations and workflow activities assigned to Office Coordinators and support staff within Patient Accounting. This role provides supervision of operational processes, including system workflows, task management, and ticket resolution, to ensure timely and accurate completion of assigned work. The Supervisor supports senior management with administrative functions, facilitates departmental communications, and leads operational improvement initiatives. The position has primary responsibility for overseeing all aspects of non-government Accounts Receivable (AR) operations, including claim generation support, billing work queues, and system worklists. The Supervisor coordinates departmental projects and performance improvement initiatives designed to optimize revenue cycle efficiency, improve productivity, and support organizational goals. Essential Duties: Operational Oversight • Oversee all Office Coordinator functions and related activities, including billing tasks, appeals processing, system worklists, and other support-related operational workflows to ensure timely and accurate completion of work. • Monitor and manage daily workflow assignments, task queues, and system tickets to maintain operational efficiency and service standards. • Oversee workflow management, policy development, and departmental goal setting to support operational effectiveness and revenue cycle performance. Process Improvement & Revenue Cycle Support • Develop and coordinate system and process improvement initiatives in collaboration with Revenue Cycle leadership to enhance operational performance and efficiency. • Support departmental projects and continuous improvement initiatives aimed at improving productivity, accuracy, and service levels. Staff Supervision & Leadership • Supervise assigned staff and ensure work is completed accurately and within established timeframes. • Assign work priorities, monitor productivity, and ensure performance expectations and deadlines are met. • Provide ongoing coaching and feedback, conduct performance evaluations, and support employee development. • Work closely with leadership in staffing activities including recruitment, hiring recommendations, promotions, and disciplinary actions in accordance with organizational policies. Training & Development • Design and implement ongoing training programs to improve staff productivity, knowledge, and quality outcomes. • Ensure staff maintain competency in billing processes, system workflows, and departmental procedures. Administrative Responsibilities • Maintain effective communication with leadership and staff regarding operational priorities, workflow changes, and departmental initiatives. Perform additional duties as assigned.

Requirements

High School or equivalent Minimum education can be substituted with 5 years prior lead or supervisor experience
3-5 years Experience in Revenue Cycle, Patient Accounting, or Patient Financial Services
Must possess strong knowledge of hospital registration, insurance billing, and overall AR management.
Experience with hospital billing workflows, claim processing, and accounts receivable management.
Strong written and verbal communication skills.
Ability to supervise, organize and multi-task and achieve results through others.
Strong interpersonal skills.
Requires contract knowledge and interpersonal skills.
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Nice To Haves

Bachelor’s Degree Degree in a related field
2-3 years Prior lead/supervisory experience in Revenue Cycle, Patient Accounting, or Patient Financial Services
Experience with hospital billing workflows, claim processing, and accounts receivable management.
Experience with revenue cycle system workflows and work queues.

Responsibilities

Oversee all Office Coordinator functions and related activities, including billing tasks, appeals processing, system worklists, and other support-related operational workflows to ensure timely and accurate completion of work.
Monitor and manage daily workflow assignments, task queues, and system tickets to maintain operational efficiency and service standards.
Oversee workflow management, policy development, and departmental goal setting to support operational effectiveness and revenue cycle performance.
Develop and coordinate system and process improvement initiatives in collaboration with Revenue Cycle leadership to enhance operational performance and efficiency.
Support departmental projects and continuous improvement initiatives aimed at improving productivity, accuracy, and service levels.
Supervise assigned staff and ensure work is completed accurately and within established timeframes.
Assign work priorities, monitor productivity, and ensure performance expectations and deadlines are met.
Provide ongoing coaching and feedback, conduct performance evaluations, and support employee development.
Work closely with leadership in staffing activities including recruitment, hiring recommendations, promotions, and disciplinary actions in accordance with organizational policies.
Design and implement ongoing training programs to improve staff productivity, knowledge, and quality outcomes.
Ensure staff maintain competency in billing processes, system workflows, and departmental procedures.
Maintain effective communication with leadership and staff regarding operational priorities, workflow changes, and departmental initiatives.
Perform additional duties as assigned.