Supervisor - Patient Access

Trinity Health•Fort Lauderdale, FL

15d

About The Position

Supervisor - Patient Access: Free Standing ER: Deerfield Beach Purpose: Frontline, department-based role that supervises daily functions of assigned area(s). Provides clear direction & manages / advances people, processes, structures & / or programs that support direct / indirect care. Demonstrates behaviors in alignment with culture & creates / supports comprehensive strategies & measures progress to achieve desired outcomes What you will do: Responsible for the daily operations & the oversight of staff. Supervisors work in collaboration with department managers to manage staff & department effectively. Participates in & contributes to the performance management/review process. Implements departmental plans & priorities identified by accountable leaders. May participate & recommend in the hiring & selection process. Process Focus: Follows standards of performance & work processes in designated areas. Coordinates staff scheduling & assignment. Reviews & approves administrative functions (time, payroll, expense).Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. Communication: Employs effective & respectful written, verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives; Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts. Environment: Performs work in an environmentally safe, professional & healthy manner; Self-monitors & initiates corrections and/or seeks guidance when needed. Demonstrates flexibility & self-direction by responding as a team player. Accountable for continuous self-development & supporting the growth of others. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Requirements

High school diploma or equivalent.
Two (2) to three (3) years experience working in a Pre-service or Patient Access operations with supervisory or lead responsibilities.
Obtain National certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAM required within one (1) year of hire.

Nice To Haves

Associate degree
Patient accounting experience

Responsibilities

Responsible for the daily operations & the oversight of staff.
Supervisors work in collaboration with department managers to manage staff & department effectively.
Participates in & contributes to the performance management/review process.
Implements departmental plans & priorities identified by accountable leaders.
May participate & recommend in the hiring & selection process.
Follows standards of performance & work processes in designated areas.
Coordinates staff scheduling & assignment.
Reviews & approves administrative functions (time, payroll, expense).
Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.
Employs effective & respectful written, verbal & nonverbal communications
Develops an environment of mutual confidence & trust through collaborative relationships
Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives
Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts.
Performs work in an environmentally safe, professional & healthy manner
Self-monitors & initiates corrections and/or seeks guidance when needed.
Demonstrates flexibility & self-direction by responding as a team player.
Accountable for continuous self-development & supporting the growth of others.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.