Supervisor Patient Access

WVU Medicine•Morgantown, WV

About The Position

Supervises and coordinates activities and employees related to all patient access processing including registration, scheduling, and insurance verification, of patients within the healthcare system to ensure the financial viability of the clinical and business enterprise.

Requirements

High school graduate or equivalent.
Two (2) years of patient financial services, patient access, or registration experience.
Must be able to sit for extended periods of time.
Must have reading and comprehension ability and must be able to read and write legible in English.
Visual acuity must be within normal range.
Must be able to communicate effectively.
Must be able to exert more than 50 pounds of force occasionally to move patients or objects.
Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment.
Excellent oral and written communication skills.
Working knowledge of computers.
Basic knowledge of medical terminology, third party payors, managed care requirements, knowledge of business math, time of service collection, process ICD-9 and CPT coding preferred.
Must demonstrate the ability to use tact and diplomacy in dealing with others.
Excellent Customer service and telephone etiquette.

Nice To Haves

Associate degree, BA or BS.
HFMA Certified Revenue Cycle Representative (CRCR) Certification.
Two (2) years of experience in a healthcare setting
Supervisory experience.

Responsibilities

Supervises and coordinates activities related to registration & scheduling.
Coordinates and supervises access processing for verification, notification and pre-certification to minimize payment denials.
Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians, and co-workers.
Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures as well as assist in development and upkeep of departmental policies and procedures.
Coordinates registration, scheduling with other departments and/or outside referral sources/agencies/facilities to ensure continuity of care, timely communication and accurate patient processing.
Interviews and screens potential employees using Targeted Selection and makes recommendations department Manager or Director to aid in filling vacant positions.
Ensures that training of new employees is completed as well as identifies on-going continuing education needs of existing employees.
Handles patient/family or staff complaints, investigates complaints and make recommendations on appropriate resolutions.
Monitors performance of staff daily to ensure efficient high-quality service.
Completes performance evaluations for new employees, as well as annual evaluations.
Participates with Manager in evaluation of employees who fall below expectations.
Administer Corrective Action as directed.
Coordinates staffing schedule including leave time to ensure adequate departmental coverage and maintains functional knowledge of operational areas and is able to step into staff as needed.
Keeps staff informed of process, policy and other changes through presentation at regular staff meetings, face-to-face communications and e-mail correspondence.
Refer patients to financial counselor or specialist as needed.
Communicates problems hindering workflow to Manager or Director in a timely manner.
Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.
Supports annual budget preparation by compiling data on department related expenses.
Maintains registration accuracy threshold of 95% as identified in audit processing.
May compile cash deposits and reconcile cash drawers.