Supervisor Patient Access - 2nd Shift

American Addiction Centers • Skaneateles, NY

2d • $29 - $43

About The Position

Patient Access Supervisor will supervise the activities and daily workflow of Patient Access areas. Works with the managers and director(s) of Patient Access to provide excellent service to the patients. The role is M-F 3pm- 11:30pm and requires occasional travel to offsite locations: Downers Grove, Lemont, Aurora.

Requirements

• Background in patient access and health insurance is required.
• Excellent communication skills and attention to detail are essential.

Nice To Haves

• Experience in healthcare billing, follow-up, and certification is preferred.
• 1-3 years of supervisory experience is preferred.

Responsibilities

• Assists Manager, Director, AVP in meeting performance goals and standards established for Patient Access Departments.
• Assist Manager in training of all registrars in all areas of patient access.
• Provides guidance and feedback on employee performance through rounding, auditing and screening of registration work and various computer reports.
• Registers and pre-registers patients as necessary to support the team.
• Assist Manager with the appropriate staffing of Patient Access areas.
• Assist Manager with completion of performance appraisals prior to due date.
• Reviews and assures that employee time is recorded accurately per Advocate policy.
• Assists manager in keeping current a departmental record (attendance and counseling sheets) on each employee which shall include: PTO's Absent and tardy occurrences Disciplinary actions and other counseling sessions Commendable actions and incidents in support of the department and Atrium
• Assures that all employees attend appropriate mandatory classes annually. Documents attendance on all mandatory and employee development classes attended, and dates of each.
• Represents Patient Access and Patient Financial Services at designated facility on operational issues.
• Responsible for daily cash management and valuables function to include daily and weekly audits as appropriate for the facility.
• Produces various reports and feedback to manager.
• Interacts on as needed basis with other Atrium departments which may be impacted by the Patient Access process.
• Promotes a positive hospital image to patients, visitors and physicians by adhering to the Atrium Core Values of Caring, Commitment, Integrity and Teamwork.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees