Supervisor, Patient Access
About The Position
Mission Statement: We, St Joseph's Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. Vision: To be world-renowned for passionate patient care and outstanding clinical outcomes. Core Values: In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say who we are. Functions Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including, but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling. Regularly monitors the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards. Monitors all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements. Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints. Resolves patient questions regarding payment requirements/charges referred by the registrars. Provides operational guidance & support to assigned team, disseminates policy/procedure updates, supports coverage ofother departmental divisions as required.
Requirements
- High school diploma or equivalent.
- Two (2) to three (3) years experience working in a Pre-service or Patient Access operations with supervisory or lead responsibilities.
- Obtain National certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAM required within one (1) year of hire.
Nice To Haves
- Associate degree
- Patient accounting experience
Responsibilities
- Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including, but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling.
- Regularly monitors the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards.
- Monitors all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements.
- Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints.
- Resolves patient questions regarding payment requirements/charges referred by the registrars.
- Provides operational guidance & support to assigned team, disseminates policy/procedure updates, supports coverage ofother departmental divisions as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Religious, Grantmaking, Civic, Professional, and Similar Organizations
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
