Supervisor, Patient Access

Ensemble Health Partners • Coral Springs, FL

9d • Onsite

About The Position

Ensemble Health Partners is seeking a Patient Access Supervisor to organize and coordinate the activities of assigned staff to ensure safe, effective, and appropriate work in a fiscally responsible manner. The supervisor will handle and solve problems, maintain a working knowledge of functions in the area of responsibility, and work with the patient access manager to develop and coach staff. They will also conduct and oversee orientation and training of all Patient Access staff, perform Revenue Cycle tasks, and assist the Patient Access Manager with day-to-day operations.

Requirements

• Certified Healthcare Access Management (CHAM)
• Certified Revenue Cycle Representative (CRCR)
• High School Diploma or GED

Nice To Haves

• 2-3 years of supervisory experience in healthcare or business field preferred
• Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing

Responsibilities

• Coordinates all registration duties with direct and indirect reporting employees.
• Ensures registration and pre-registration duties are completed daily.
• Provides training to staff.
• Monitors daily productivity and communicates to staff.
• Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary. Report needs may be daily, weekly, monthly, quarterly, annually or as requested.
• Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary. Ensures that department coordinates schedule in accordance with organizational policies. Minimizes overtime while maximizing productivity.
• Responsible for upfront collection process tracking and monitoring. Assigns goals, and provides coaching and corrective action as appropriate.
• On-call rotation which includes days, nights, and weekends as necessary. While performing on-call duties, the Supervisor may be required to provide administrative and educational guidance to staff via telephone. If necessary, the Supervisor may be required to fill in for call-offs, staffing issues, or unexpected volumes.
• Assists with developing department processes and procedures. Conducts staff training, education, and development. Conducts audits to ensure acceptable performance, and provides continual coaching and education as necessary. Acts as a resource person for staff and ancillary departments. Embraces standards of behavior in ordered to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence.
• Manages assigned projects in regards to implementing, tracking, and process changes. Reports to Patient Access Leadership routinely for monitoring.
• Participates in daily facility activities as assigned by Patient Access Leadership. Gathering of statistical information of assigned.
• Works in the department as needed in designated areas. Assists with staff evaluations. Maintains time/attendance system.
• Attend facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team.

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees