Plans, organizes, monitors and improves the day-to-day, and short-term activities of the department. Leads, motivates and coaches individuals on the Patient Access Services. Provides consistent and constructive feedback to associates. Trains, develops or identifies associates training needs and resource needs, establishes priorities, schedules daily work and monitors the quality and quantity of work performed by the department and the individuals within the department. Recommends promotions and terminations, etc. Uses specialized knowledge of guidelines and regulations to provide guidance and advise to customers. Ensures department and related company activities are in compliance. Coordinates a wide range of activities within Patient Access Services which includes hospital admissions and discharge, ED registrations, bed control, census reporting, pre-registration, insurance verification, pre-certification, patient payment estimation, up front cash collections and order entry. Assists with planning, developing and administering departmental procedures, policies and standards, ensures organization policies and procedures are communicated and practiced. Develops appropriate measures or standards for performance and uses these to monitor, evaluate and continuously improve services and associates. Establishes and maintains positive business relationships internally and externally to ensure effective and efficient coordination of services to promote department goals.