Supervisor Patient Access - Full Time, Night Shift

Providence • Mission Viejo, CA

21h • Onsite

About The Position

Seeking an experienced leader to oversee the night shift in an Emergency/Trauma Department. The ideal candidate will foster a supportive, team-focused environment while driving key performance and quality outcomes. This role requires strong leadership, effective communication, and the ability to guide staff through the demands of a high-acuity emergency care setting. The Supervisor, Patient Access is responsible for the 24/7 supervision of the on-site Access Services staff, which may also include PBX, patient scheduling, clinic registrars and off-site locations. Hospital Access Services departments facilitate patient, visitor and provider interactions within their ministry including access to both information and care. Providence caregivers are not simply valued – they’re invaluable. Join our team at Revenue Cycle Business Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• 3 years - Experience in an integrated healthcare system in any aspect of access services or a related position
• 1 year - Personnel management, supervisory or lead experience of a team(s) of 5 or more
• Demonstrates experience designing and implementing process changes, and successfully implementing standardized operational improvements, in collaboration with other leadership

Nice To Haves

• Bachelor's Degree - Preferred field: Healthcare related or equivalent educ/experience
• Certified Healthcare Access Manager (CHAM) upon hire
• Certified Revenue Cycle Executive (CRCE) upon hire
• Certified Healthcare Financial Professional (CHFP) upon hire
• 2 years experience (for personnel management, supervisory or lead experience)

Responsibilities

• Oversee the night shift in an Emergency/Trauma Department
• Foster a supportive, team-focused environment
• Drive key performance and quality outcomes
• Guide staff through the demands of a high-acuity emergency care setting
• Provide 24/7 supervision of the on-site Access Services staff, which may also include PBX, patient scheduling, clinic registrars and off-site locations

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security
• We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees