Supervisor Patient Access - Full Time - Days

Trinity Health • Mason City, IA

2d

About The Position

Position Purpose: Frontline, department-based role that supervises daily functions of assigned area(s). Provides clear direction & manages / advances people, processes, structures & / or programs that support direct / indirect care. Demonstrates behaviors in alignment with culture & creates / supports comprehensive strategies & measures progress to achieve desired outcomes. What you will do: Work Focus: Responsible for the daily operations & the oversight of staff. Supervisors work in collaboration with department managers to manage staff & department effectively. Participates in & contributes to the performance management/review process. Implements departmental plans & priorities identified by accountable leaders. May participate & recommend in the hiring & selection process. Responds promptly & directly to meet or exceed customers’ needs. Process Focus: Follows standards of performance & work processes in designated areas. Coordinates staff scheduling & assignment. Reviews & approves administrative functions (time, payroll, expense). Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. Communication: Employs effective & respectful written, verbal & nonverbal communications. Develops an environment of mutual confidence & trust through collaborative relationships. Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives. Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts. Hours/Schedule: M-F, 8-4:30pm. No weekends, but flexibility is must for the potential of covering shifts during day/night/weekends.

Requirements

• High school diploma or equivalent.
• Two (2) to three (3) years' experience working in a Pre-service or Patient Access operations with supervisory or lead responsibilities.
• Obtain National certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAM required within one (1) year of hire.

Nice To Haves

• Associate degree
• Patient accounting experience

Responsibilities

• Responsible for the daily operations & the oversight of staff.
• Supervisors work in collaboration with department managers to manage staff & department effectively.
• Participates in & contributes to the performance management/review process.
• Implements departmental plans & priorities identified by accountable leaders.
• May participate & recommend in the hiring & selection process.
• Responds promptly & directly to meet or exceed customers’ needs.
• Follows standards of performance & work processes in designated areas.
• Coordinates staff scheduling & assignment.
• Reviews & approves administrative functions (time, payroll, expense).
• Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.
• Employs effective & respectful written, verbal & nonverbal communications.
• Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives.
• Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts.

Benefits

• Education Assistance offered
• Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 20 hours per week or greater
• Competitive wages; including weekend and night differentials
• Generous paid time off program
• Retirement Savings program with employer match starting on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees