Supervisor Patient Access

Trinity Health•Grand Rapids, MI

About The Position

ESSENTIAL FUNCTIONS Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Leadership: Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals. Enable Collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations Direction & Growth: Providing advice, guidance & leadership to service area, functional area, RHM & Regions. Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice. Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend. Strategic Support & Accountability: Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives. Responsible for supporting regional efforts to comply with functional area priorities. Accountable for the selection, evaluation & overall success of the functional leadership teams. Organization-wide focal point for establishing functional strategies & governance over financials & staffing. Accountable for communication between service area functional area, RHM & Region leaders. Operational Delivery Responsible for measuring & reporting KPIs / metrics &value delivery. Providing advice, guidance & leadership for the colleague life cycle. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. FUNCTIONAL ROLE Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including, but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling. Regularly monitors the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards. Monitors all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements. Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints. Resolves patient questions regarding payment requirements/charges referred by the registrars. Provides operational guidance & support to assigned team, disseminates policy/procedure updates, supports coverage of other departmental divisions as required. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

Bachelor's degree in Accounting, Business, Finance, or a related field of study or equivalent combination of education & / or experience.
Three (3) to Five (5) years of leadership experience within Patient Access
Five (5) years of relevant experience in functional areas of Patient Access such as Registration, Insurance Verification/Financial Clearance, Financial Counseling, or other relevant experience.
Obtain national certification in HFMA CHFP or CRCR or NAHAM CHAM required within one (1) year of hire.

Responsibilities

Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals.
Enable Collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations
Providing advice, guidance & leadership to service area, functional area, RHM & Regions.
Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice.
Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend.
Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives.
Responsible for supporting regional efforts to comply with functional area priorities.
Accountable for the selection, evaluation & overall success of the functional leadership teams.
Organization-wide focal point for establishing functional strategies & governance over financials & staffing.
Accountable for communication between service area functional area, RHM & Region leaders.
Responsible for measuring & reporting KPIs / metrics &value delivery.
Providing advice, guidance & leadership for the colleague life cycle.
Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including, but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling.
Regularly monitors the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards.
Monitors all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements.
Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints.
Resolves patient questions regarding payment requirements/charges referred by the registrars.
Provides operational guidance & support to assigned team, disseminates policy/procedure updates, supports coverage of other departmental divisions as required.