Supervisor, Patient Access

Ohio Health•Columbus, OH

40d

About The Position

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: This technical leader will be responsible for managing daily operations of Patient Service Center (PSC) teams. He/she will be responsible for managing intraday functions of this high volume contact center as well as be responsible for supervisory functions, including hiring, performance management and coaching. He/She must promote and practice effective communication and will be responsible for creating an optimal patient experience by managing all team tasks related to the contact center. He/She interacts with internal/external customers as a resource for information and problem-solving. He/She reports to the Manager of the PSC.

Requirements

High School or GED (Required)
Work requires the ability to analyze and solve complex technical problems requiring the use of basic technical principles, plus in depth, Experience based knowledge.
Good communication skills (verbal written) explaining factual information to patients. Visitors, etc. , and explaining instructions and procedures to employees in the department, conduct training and performance appraisals.
No Certification , registration, or licensure required.

Responsibilities

Maintains a safe and therapeutic patient care environment.
Demonstrates competence in providing care and services to patients based on the patients age specific and/or functional needs.
All employees shall abide by the Health Insurance Portability & Accountability Act HIPA a regulations, which help protect the privacy, security, & confidentiality of patient health information.
Responsible for ensuring that personal performance reflects the Mission, Vision and Service Pride Standards.
Monitors the daily activity of the Patient Access department to ensure all job functions are completed.
Develops and implements clinical application systems using knowledge of departmental processes and procedures.
Supports department in preparation of testing and training plans as they relate to information system updates and changes.
Participates in work performance evaluations of staff.
Determines and enforces corrective actions for employee performance.
Acts as a resource for troubleshooting employee, system and process problems. Consults with Director regarding unusual problems or complex situations.
Increase performance of department by identifying opportunities and designing processes to increase efficiency.
Responsible for new hire department orientation and the training of job functions.
Serves as primary contact for interdepartmental activities.
Responsible for administering and communicating department policies, procedures and practices to all employees.
Assists the Director with developing and implementing department goals, which support the hospital mission and vision.
Regularly attends meetings as appropriate.
Performs duties of staff when required.
Maintains department records related to department personnel and payroll.
Prepares recurring reports of department activity & productivity. Collects, calculates and/or summarizes data, verifies accuracy, and generates tables and/or reports.
Performs other duties as assigned, some of which may be essential to the job.
Photocopying, utilizing facsimile equipment.