Supervisor, Patient Access

Revology•Batesville, IN

About The Position

The Supervisor of Patient Access is responsible for overseeing the heart and hustle of their Patient Access teams. An effective supervisor will foster a work environment that encourages team members to flourish and perform at their highest ability. They will have an impressive background in patient access and will work collaboratively with others to create efficient processes that lead to optimal performance and compliance with regulatory and organizational standards. They will be problem-solvers, suggestion-makers, and great listeners, ensuring the operations of their patient access teams run smoothly and performance is strong.

Requirements

3+ years of experience in patient access, registration, scheduling, financial counseling, or other revenue cycle functions required.
Must have an ability to motivate and lead a team to perform at a high level; previous people leadership experience is required.
Excellent written and verbal communication skills.
An aptitude for problem-solving, patience and flexibility while working in the complex industry of healthcare revenue cycle.
Ability to comfortably navigate and lead a team in a technology-focused environment.
High school diploma or equivalent required; bachelor’s degree or equivalent experience preferred.
Internet capability must be a high-speed internet connection of 40 Mbps speeds or greater.

Responsibilities

Leads the day-to-day support and management of their patient access team(s), including hiring / onboarding, staff schedules, and time-off approvals.
Assists with establishing, monitoring, and driving the achievement of performance metrics for their teams; reviews established performance metrics with leadership and other departments at the regular and expected cadence.
Oversee scheduling operations to ensure appointments are scheduled accurately, efficiently, and according to clinical protocols.
Monitor switchboard operations to ensure timely, professional handling of incoming calls, overhead paging, and emergency code activations.
Provide support for financial counseling activities, including financial screenings, assistance program eligibility, payment plan setup, and communication of patient financial responsibility.
Assist with complex issues, escalations, and real-time problem solving.
Provide coaching, mentoring, and feedback to drive the performance and support the growth of their team(s) and their team members.
Conduct audits for registration accuracy, scheduling quality, prior authorization, call handling metrics, and financial clearance documentation; prepare and distribute team performance metrics according to the established standards and at the expected cadence.
Work collaboratively and effectively with internal and external partners to identify opportunities to meet and exceed established goals for assigned client(s); supports improvement and optimization initiatives for their team(s).
Identify and escalate system or process breakdowns to leadership; assist with resolution.
Complies with and holds with utmost regard all compliance requirements to protect patient privacy and confidentiality (HIPAA compliance); abides by the Standards of Ethical Coding.
Stays curious, kind and contributes positively to the Revology culture. The health + harmony of the team is everybody’s responsibility at Revology.