Supervisor Patient Access
About The Position
Where You’ll Work Hello humankindness At Dignity Health’s Arizona General Hospital, we deliver humankindness through a wide range of health, social and support services in the heart of Phoenix, Arizona. As part of our team, you will provide clinical expertise, support, and oversight that helps ensure our patients receive exceptional care. Also, you will have the opportunity to champion the change by joining in our mission of healing through humankindness. Look for us on Facebook and follow us on Twitter . For the health of our community ... we are proud to be a tobacco-free campus. Job Summary and Responsibilities As our Patient Access Supervisor, you will lead the daily operations of the Registration department, actively monitoring, coordinating, and evaluating all staff activities to guarantee the best and quickest service for our patients. Daily, you will provide clear direction and coordinate efforts for prior authorization and scheduling processes for both staff and patients. You will be responsible for the daily administration of tasks, delivering exceptional customer service, and achieving high patient satisfaction. Success in this role requires a dedication to operational excellence, fostering a patient-centric environment, and ensuring efficient, high-quality patient access services. Responsible for supervising, guiding and motivating the registration department. Uses reports and dashboards to monitor daily productivity of the department and individuals. Monitors the accuracy of data entry by registration staff. Responsible for continuing staff education and training. Prepares monthly work schedule to ensure adequate staffing in all areas. Responsible for covering any open shifts in the event no one is available. Ability to work other locations as needed.
Requirements
- High School Graduate and Minimum 2 years experience working in a hospital patient registration department, physician office setting, healthcare insurance company, or revenue-cycle related role in a healthcare setting, upon hire or High School GED, upon hire
- American Heart Association Basic Life Support - CPR, upon hire
Nice To Haves
- Bachelors Other
- Supervisory experience, upon hire
Responsibilities
- Lead the daily operations of the Registration department.
- Actively monitoring, coordinating, and evaluating all staff activities.
- Provide clear direction and coordinate efforts for prior authorization and scheduling processes for both staff and patients.
- Responsible for the daily administration of tasks.
- Delivering exceptional customer service, and achieving high patient satisfaction.
- Supervising, guiding and motivating the registration department.
- Uses reports and dashboards to monitor daily productivity of the department and individuals.
- Monitors the accuracy of data entry by registration staff.
- Responsible for continuing staff education and training.
- Prepares monthly work schedule to ensure adequate staffing in all areas.
- Responsible for covering any open shifts in the event no one is available.
- Ability to work other locations as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
